Cyberadmin IT Consultants, Completes 3CX Installation for Rift Valley Services
With 10,000 employees in locations throughout the region, Rift Valley had put considerable time and resources into its Trixbox®* phone system in order to ensure quality communications. But with the successful organization growing throughout the continent, the Trixbox® system was no longer compatible with Rift Valley’s long-term business plans.
The Challenge
The Trixbox system couldn’t handle mobile devices well and had no conferencing facilities. Combined with costs of $4,000 per year and high maintenance requirements, it became clear to James Egremont-Lee, the organization’s Network Telecommunications Manager, a change needed to be made.
After conducting a month-long trial of updated versions of Trixbox, including an offering from a local telecom provider and 3CX, Egremont-Lee found that 3CX was by far the best choice.
As a sprawling organization, with thousands of employees conducting large financial transactions throughout Africa, it was imperative that the transition to 3CX created no downtime that would be critical to business operations.
Seamless Installation Keeps Business Moving
Fortunately, 3CX has a global network of highly-trained partners ready to assist with 3CX installations at any time.
In this case, it was partner Cyberadmin IT Consultants that rose to the occasion. Thanks to their stellar support, Rift Valley’s installation took only a few short hours, during which no downtime was incurred. And because 3CX operates on the most popular operating systems today, and was designed for superior usability, there was no need to set aside additional time for employee training.
Upon successful deployment, 3CX took over management of Rift Valley’s 105 Polycom devices, 30 lines and TelOne VoIP gateway, reducing further maintenance demands upon Rift Valley personnel.
“We selected 3CX because the system was deemed simpler to use and had better features, without having to install add-ons to achieve the same level of functionality. We can now benefit from greater conferencing capabilities, and our employees are delighted to have greater mobility.”
James Egremont-Lee, Network Telecommunications Manager, Rift Valley Services
The Results
Rift Valley, Network Telecommunications Manager, James Egremont-Lee recognized a number of benefits right away. On top of measurable cost savings and reduced IT administration, he saw that the organization’s new 3CX phone system increased both staff productivity and mobility. And with a system that provides automated reports on call usage, Rift Valley now has greater insight into exactly how their system operates.
The Customer
Rift Valley Services, headquartered in Harare, Zimbabwe, is a diversified holding company with interest in agriculture and energy across East and South Africa. Some of the Group’s individual businesses have been in operation since the early 20th century.
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