APOEL FC Scores Big in Switch to 3CX’s UC Solution

With a mobile team, and staff that were on the road a lot too, the Board of APOEL FC Football Club wanted to find a solution for its ailing phone system and give greater mobility to its team. For the club to communicate more effectively, it was necessary to find a more modern system with additional functionality and cost savings to boot. With it’s suite of UC features, ease of management and affordability, 3CX proved to be the ideal solution.

The Challenge

The old system from VoiceTel helped APOEL FC get to where it was. But a number of factors were now holding the company back from having the truly collaborative team they needed. For a team of 35 employees, APOEL FC was spending upwards of €200 per month on the original phone system, mostly for maintenance.

With people moving around Cyprus during the season it wasn’t possible to conduct meetings face to face, causing staff to lose operational capabilities. Nektarios Petevinos, Head of Communications for APOEL FC, was tasked with finding a new solution that would meet the modern needs of this Cypriot staple. A key feature requirement in any new solution was the ability to make video calls.

3CX Enables APOEL to be a Team Off the Pitch Too

Coming across 3CX, Nektarios found the features the team needed could be provided in one simple and straightforward solution. The rich 3CX UC feature set, as well as the cost savings when compared to our closest competitors, was an easy sell. Video conferencing in a user friendly interface meant the whole team could use 3CX without any need for specific training. With the deployment of 3CX, APOEL FC chose to invest in a new, on-premise server, which was already needed. The way 3CX has been developed, however, meant that there was no need for any upgrades to their internet connection.

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“Switching to 3CX has assisted our company in better communication with all our employees with remote extensions. Overall customer satisfaction has increased since everyone can now be easily reached through 3CX.”

Nektarios Petevinos, Head of Communications, APOEL FC

The Results

Nektarios has noted that there is a measurable increase in staff productivity as they are now able to continue working even when not in the office for the day. Remote capabilities are transforming the way APOEL FC works in a new and positive manner. A new modern solution for a local staple that is growing with the times.

The Customer

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Founded in 1926, APOEL FC Football Club has been adding trophies to its collection ever since, with 27 championships under its belt. The club, centered in Nicosia, has some of the best players found in Cyprus. As well as one of the biggest teams in the Cypriot league, the team has become a familiar sight in the UEFA Champions league, bringing an international focus to the small island’s footballing talent.