Chip One Cuts its Telephony Costs in Half with 3CX Phone System

Chip One decided it needed a new PBX, a scalable system that utilized VoIP and could help the company grow while simultaneously reducing its telephony expenses. As the company continued to expand, their outdated proprietary PBX was proving to be more hassle than it was worth. In stepped ISP-EURONET, with a 3CX offer that Chip One couldn’t refuse.

The Challenge

The Chip One staff must maintain constant contact across its global network to find components quickly and cost-effectively, which requires a reliable, easy-to-manage phone system. After a period of continued expansion, the company decided it was time to abandon its Siemens®* HiPath 5000. The traditional hardware PBX required far too much time and expense to maintain and was inflexible when it became necessary to expand it or integrate it with other systems.

First and foremost, the company’s new phone system had to connect all seven Chip One offices. This was crucial to reducing call costs and improving overall staff efficiency. Chip One employees often travel between offices, so the new phone system had to enable these employees to enjoy a more seamless experience when changing offices and while they are on the road. It was also necessary that the new phone system utilized VoIP.

Their Siemens PBX® couldn’t accommodate VoIP, unless Chip One was willing to make an expensive investment in additional hardware, which would be difficult to obtain and to configure.

Finally, the company wanted a software-based PBX, which would be far more flexible and scalable than a traditional PBX.

The Right Components

Of course a company with such significant global reach, in an industry built on precision and exacting standards, would only select the finest software-based PBX. Chip One chose 3CX to replace its outdated Siemens PBX®. 3CX is open-platform, so there was no need for Chip One to purchase special or dedicated hardware, which reduced its upfront costs. Management was also excited about the 3CX's inbuilt call center module, which provides advanced real time queue strategies, agent statistics, SLA alerts, and other professional call center features, all at a fraction of the cost of a hardware equivalent.

The Chips Fall into Place

ISP-EURONET, a 3CX Platinum Partner in Steinbach near Frankfurt am Main, Germany, provided an offer to Chip One in early March. Chip One selected 3CX over Siemens® and Swyx®* systems, and on 22 April the company awarded ISP-EURONET the contract for 3CX AI Edition 128 CC and 64 CC. ISP-EURONET implemented 3CX in Chip One offices in its headquarters in Neu-Isenburg, Germany, as well as in Hong Kong, Los Angeles, and Shenzhen, ultimately bridging all of their 3CX Phone System installations. The entire project was completed quickly and successfully, without any disruption to daily operations at Chip One.

Chip one exchange diagram

“The implementation of 3CX in our company has improved the efficiency and communications between our branches worldwide and has cut down our call costs significantly,” It gave us several new features which enabled us to overhaul and improve our inter-branch communication. Utilizing its trunking and advanced call routing features, we were able to lower our telephony cost by a four-figure sum per month. With 3CX, we can provide a greater level of service to our customers.”

Volkan Sanverdi, CFO, Chip One

The Results

Chip One now uses the 3CX Bridging feature to connect all of its 3CX installations. Now that interoffice calls are treated as internal calls, employees in the U.S. office, for example, can call the Philippines office for free. They can also route calls through the Philippines PBX and pay local rates to call a Philippines number, instead of paying expensive international calling rates. Thanks to 3CX, Chip One has cut its calling costs by 50 percent.

Since the installation of 3CX, Chip One has seen a significant increase in employee output and improved customer service. As 3CX includes smartphone apps for Android and iOS, Windows app and web app, it has enabled Chip One employees to see the presence of other employees on bridged PBX’s. This includes their status, if they are on a call, what queues they are in, etc. 3CX brings all communications together on one platform, making it easy for Chip One staff members to interact with each other. They can answer incoming calls from any office, share phone lines across multiple locations, and effortlessly transfer calls between offices – it’s even possible for Chip One employees to host and manage conference calls amongst multiple offices at no additional cost.

Now that 3CX is in place, Chip One only needs ten IP phones for 60 lines with 80 extensions at its headquarters in Neu-Isenburg. Most Chip One employees no longer need desk phones, as they are currently making use of the 3CX app for Windows. Finally, the Android and iOS apps allow users to travel with their extensions, which means they can be easily reached in any office or while they are on the road. This feature has been especially useful for Chip One’s mobile “Roadwarriors” team.

3CX was clearly the right choice for Chip One. The company was so pleased with the system that shortly after, they proceeded to install it at its other offices. Blue chip solutions for blue chip companies. 3CX continues to add to its stellar reputation.

The Customer

Chip One Exchange Logo

Founded in 2001, Chip One Exchange is a worldwide exchange company and stocking distributor of electronic components. The company operates as a reciprocal link between OEMs, contract manufacturing companies, end users and global distributors of components such as PC monitors, memory and microchips. Chip One sources electronic components on behalf of its clients and also purchases and markets their excess inventory. A truly global concern, the company maintains offices in China, Germany, Hong Kong, India, Philippines and the USA.

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