Gett Taxi Goes the Extra Mile with 3CX

Gett Taxi has racked up over 50 million journeys and 20,000+ corporate customers. With this quick rate of growth the company was in need of a more modern communications solution. They were looking for something that could handle the demands of a quickly evolving, globally-used app, and a network of international offices. Gett Taxi looked at various solutions, and with the help of a Platinum Partner, decided after vigorous testing that 3CX was the way to go.

The Challenge

Gett Taxi was new to the world of business telephony, but were aware that they required a simple-to-implement solution.

They were looking for something that would not only provide the features they needed to optimize their business processes, but also increase sales, and integrate with their Salesforce CRM too. With over 600 employees in offices around the globe, a seamless and pain-free implementation was needed. Reliability of the phone system was crucial in order to guarantee a smooth ride once the communications were up and running.

3CX Offers a Solution

After evaluating various solutions, including Voicenter®*, Mango Voice®*, and Nexmo®*, the network telecommunications team at Gett Taxi decided that 3CX would be the best fit for the company.

3CX could provide additional features and functionality that would cut costs for the company whilst easing administration and modernizing the company’s communication. Fortunately for Gett Taxi, as a business that heavily relies on telephone communication, 3CX is also one of the quickest and easiest to deploy communication solutions on the market. This meant that there would be no downtime experienced.

gett taxi

“3CX is simple to use, modern, and the driving force behind improvements in productivity and mobility amongst our staff. As it’s so easy to implement and scale, the phone system will support our efforts as we continue to expand.”

Nikita Tarnopolsky, B2B Project Manager, Gett Taxi

The Results

Gett Taxi has done away with desk phones and opted for a softphone only approach. This has enabled the company to see significant increases in employee mobility, as they are now able to access their extension from wherever they are. In addition, the reliability, ease of use, and unified communications (UC) features in the apps for Android and iOS have improved staff productivity. What’s more, Gett Taxi employees were able to quickly and easily adopt the new system. With deployment by 3CX Platinum Partner Delovoy Razgovor, taking only a few short hours the app roll out was effortless with QR code provisioning.

The Customer

Gett Taxi is based in Tel Aviv, Israel and is available in more than 120 cities across the globe. Their service, an innovative ride-hailing app, is based around the experience of their drivers and offers fair pricing, in-app tipping, and 24/7 live support. The app also offers a corporate solution to companies, allowing them to book rides as well as track expenses.

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