Streamlined Facebook messaging from 3CX
Answer messages in 3CX
Respond to Facebook messages instantly from the 3CX web client and smartphone apps. Avoid delays and keep your customers happy.
A new support channel
Expand your customer communication options by integrating Facebook messages into 3CX.
Centralized messaging
Manage Facebook messages, live chat, and calls from one platform. No app switching or multiple admins required.
Know who's calling
Use CRM integration to identify customers, track history, and personalize responses.
Answer company Facebook messages instantly from your 3CX to deliver excellent customer service
That feature on your Facebook business page - “usually responds in… 3 days”? can really hurt your business.
With 3CX, you can deliver Facebook messages immediately to the Web Client and smartphone apps. Agents can answer, transfer and resolve customer queries from the same platform they use for all other communication.
Unlimited users can join queues without needing multiple Facebook admins, ensuring smoother and better organized team workflows.
Simply complete the integration with your Facebook account, assign incoming chats to a queue and your agents will be able to respond just as they would a live chat. All messages are tracked and archived centrally.
Expand support with FB messages
Add Facebook messages as a new support channel with 3CX. Respond instantly to incoming leads and assign messages to queues for easy, time-saving team collaboration. Messages, calls, live chats from 1 interface.
Personalized customer engagement
CRM integration lets you identify customers and track history for personalized responses. New Facebook leads are automatically created & logged, so agents are always prepared with customer details.
Organized message handling
Auto-assign Facebook messages to queues or the first responder for quicker resolutions. Use SLA policies to maintain response priority and track performance with reports on reply times and messaging efficiency.
Your Facebook integration questions answered…
Industries We Work With
- Healthcare
- Automotive
- Education
- Technology
- Government
- Services
- Hospitality
- Finance
Healthcare Case Study Bringing NHS Surgeries’ Communications Back from Critical Condition
3CX’s Call Recording & UC Features Meet Surgery Requirements. "The new system dispelled our previous hang ups about hosted telephony and new technologies. With our dedicated internet line we've had a consistent and reliable service. The call quality has been great." Peter McIntyre, Practice Manager, NHS Read the case study.
A Case Study in the Automotive Industry - Buckle Up! Porsche Inter Auto Takes 3CX for a Spin
Thanks to advanced 3CX call center features, gearing up customer service was no issue. "3CX proved instrumental in helping take customer satisfaction to a higher level. We look forward to exploring new product features in upcoming 3CX updates." Željko Hitrec, Communication Manager, Porsche Inter Auto Read the case study
A Case Study in Education: Douglas County School District Enjoys Increased Security and Significant Savings
3CX was chosen above Jive®* and Cisco®* as most cost effective: “This was one of the best decisions we made. The 3CX system is easy to configure and manage and runs on hardware we already owned. ROI will be less than three years." John Endter, IT Director, Douglas County School District Read the case study
Our Case Study in Technology Showcases Benefits to Brazil’s Largest Data Center Provider
With company telephony costs reduced by 20% and increased employee mobility: "We gained high availability VoIP, easy system admin and advanced communications features. Our teams have quality communication capabilities to respond quickly to our customers." Fábio Trimarco, IT Governance Manager, Ascenty Read the case study
3CX Government Implementation Case Study in Bavaria's Landkreis Rhön-Grabfeld Across 31 Municipalities
“3CX was a replacement for Avaya. Existing VOIP infrastructure was expanded to transition from simple telephony to company-wide unified comms. 3CX apps and Web Client gave users a powerful, easy-to-use softphone." Stephen Johannes, Network Telecoms Manager, Landkreis Rhön-Grabfeld Read the case study
A Service Industry Case Study On How Argus Group Insures Themselves Against Communications Failure with 3CX
On replacing their outdated, analog Mitel®* PBX: "The 3CX project allowed us to re-examine our telephony operations. We optimized call flows, shortened wait times for clients and have granular reporting on the nature of calls in the short and long term.” Tory Richard, Head of IT, Argus Group Read the case study
3CX Leads in Club Med Hospitality Case Study - A Globally Recognized Brand Serving Guests Since the 1950’s
3CX checks in to Club Med's all-inclusive resort with a 5 star communication solution: “The integration of 3CX with our global service system (NICE In Contact / Verizon) in the USA, helped increase productivity in a cost-efficient way. Right solution deployed by right partner!” Claudio Cavalcanti, Head of IT South America, Club Med Read the case study
A Case Study in Finance - Adding Value to Phillips Securities Group with Free Interoffice Telephony for 700+ Employees
Rising telephone maintenance costs and operational deficiency over the PSTN: “3CX has cut Phillip’s phone costs sharply. Voice calls go out over the IP phone system, and are routed over the PSTN at the lowest cost. Eight offices are bridged, and interoffice calls are free with IP telephony." Terence Tung, Network Manager, Phillips Read the case study
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