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AI Agents Become Active Call Handlers with Agentic Tools
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Anonymous mailbox

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erietelecom
Shokz OpenMeet2 headset support

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Force info to be in call screening
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Kevin@voxtelesys
Voxtelesys Outbound call issues

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Yealink W60B DECT phone not appearing as a supported model

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Charles_3CX
What are the exact rules governing the archival of 3CX Chat Messages?

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KyriacosS_3CX
How do I modify a scheduled video conference?

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IP BLACKLISTED
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Help Guides

Configure Your Office Hours

12 October 2023

The office hours function allows you to handle calls differently based on the time of day. Office hours are configured at department level and any extensions or system extensions such as an IVR that are part of that department will automatically inherit the office hours from the department they are ...

Setup Your Team

18 October 2022

V18 has been deprecated. Please upgrade to V20.To setup your users on your new 3CX system:Go to “Admin > Users”.Click on the “+ Add user” button.Specify email and name.Select “ROLE” - Now this is an important one. You are set up as the “Owner”, so you can do the kind of things you are doing now like...

Installing 3CX

18 October 2022

Before you start installing 3CX check if this is the right 3CX for you. For companies with less than 10 users we recommend 3CX SMB. It's a FREE and ready-to-go communications solution for up to 10 users. Technically you will have a shared instance together with other 3CX users. You will not have to ...

Latest Blogs

AI Agents Become Active Call Handlers with Agentic Tools

August 21st, 2026

Use prompts, live PBX context and role-based actions to guide every conversation. 3CX AI Agents can do more than answer questions. With agentic tools,...

Four Ways to Use AI in 3CX Version 20

August 20th, 2026

Use AI during calls, after calls, in your own infrastructure or to manage your PBX. 3CX V20 gives businesses several ways to use AI, depending on what...

Meet the 3CX AI Customer Service Agent

August 19th, 2026

Handle routine support questions before handing over to a human. The new 3CX AI Customer Service Agent goes beyond call routing. Unlike an AI Receptio...

Cloud vs 3CX AI Server Transcription

August 18th, 2026

Choosing the right transcription option for your business. With the release of the standalone 3CX AI Server in V20 Update 10, partners and customers n...

3CX Softphone V5.8 BETA: One-Click SSO, Outbound Number Choice & Clearer Settings

August 17th, 2026

Sign in with Google or Microsoft 365, pick the number you call from and navigate a cleaner interface. 3CX Softphone V5.8 BETA makes it easier to sign ...

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