Recent content by colinuk

  1. 3CX Hosted V20 issues after Upgrade with editing and routing devices unknown

    Small Office - 8 phones - phones keep ringing after answer - started August'24 We had an issue where phones kept on ringing after answer - this started happening when we upgraded the Fanvil X5U-V2 to the latest firmware, we reverted back to original and the problem stopped. This is a...

  2. 3CX Announces Multi-Tenant Capability

    @Natalie_Vox - you mentioned in a later update this morning ( on a different thread ) ref same extension range in different departments - is this possible now or is there a date on the roadmap to implement? Reason for asking is we standardise on 3 digit extensions in the 200 range and it would...

  3. Phone Volume Quiet

    Handset

  4. Phone Volume Quiet

    Thanks Lee - confirm volume is set at maximum

  5. Phone Volume Quiet

    Multiple devices - 10 x Desk phones - we have other sites without issue

  6. Phone Volume Quiet

    Confirmed: Fanvil X5U-V2 - 2.12.17

  7. Phone Volume Quiet

    We have a customer reporting that call volume is quiet using Fanvil Desk Phones X5U-V2- and unable to hear the caller properly- any one come across this issue before, more noticible on incoming calls particularly after a ver 20 upgrade? Busy little Recruitment consultancy - one room - fairly...

  8. Alert when call recordings stop

    Thanks for the reply - it was set to 92% which worked - we were caught out by an increased number of telephone calls over the weekend and I am asking if there is another method - or multiple trigger points - available to alert when the service stopped recording - or got to 100%

  9. Alert when call recordings stop

    My example - was an alert was set for 92% of quota - but over a busy weekend period - the recordings reached their limit and stopped recording - we didn't notice until the following Monday afternoon so lost some vital data - we are alert to this now and over compensate - but is there a way to...

  10. Alert when call recordings stop

    Is there an option to create an alert when calls stop recording - for any reason? I understand the alert when call recordings reach maximum quota - or a percentage of maximum quota - this works - however is there an additional alert you can put in place when it gets to the point where it stops...

  11. Call Recordings not deleting after specified time

    3CX Enterprise 16 - Ver 18 - Hosted on Azure Call recordings are set to delete after 90 days and this is not happening, keeping all recordings and none are being cleared. Recordings are set to local in Azure - Debian 10

  12. Solved Upgrade Debian 10 - 12 Failing - not enough CPU Cores

    We currently host our customers on Azure - Self Hosted - with a typical Azure standard B1S virtual - 1 x CPU, 1Gb RAM, the update to ver 20 includes the Debian O/S update and is failing as it does not meet the minimum specification 2 x CPU, 2GHb RAM Can we upgrade to this version with 1 x CPU/...

  13. Incoming calls interrupting dial out sequence

    When in the process of dialling out - before you send/ connect - an incoming call will interrupt the sequence and take precedence, you then cannot continue to dial out until someone in the group picks up the incoming call - then in most cases you can proceed where you left off Is there a way to...

  14. SIP Trunk Provider to port 07458 numbers

    Can anyone recommend a SIP trunk provider who has a porting agreement in place to port 07458 numbers?
    • colinuk
    • Thread
    • 07458 number port sip trunk provider
    • Replies: 1
    • Forum: UK

  15. Voice calls given priority over VoIP calls on iPhone

    When on a 3CX call on an iPhone, if I receive a mobile call, the incoming call takes precedence and puts the other call 'on hold' in the background - the caller has no idea I am not talking to them - when the call is finished - the original resumes No warning or option given. I found the...
    • colinuk
    • Thread
    • iphone incoming calls
    • Replies: 1
    • Forum: iOS
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