Recent content by crsc

  1. v15 sp1 - Ext authentication password length

    Hi, It is about the password used to register the phones and client. Having to change the password to six characters forces to have the phone re-provisioned for them to register again. As someone still dealing with a number a Polycom phones that refuse to provision from a remote server, this is...

  2. v15 sp1 - Ext authentication password length

    Thanks for the reply. Not a good strategy. We have users that have the same password on their extensions for more than 7 years and that is how we want to keep it. You should not hardcode things like password length. It is the responsibility of the system administrators to decide how they want...

  3. v15 sp1 - Ext authentication password length

    HI, Upgraded to v15 sp1 from v14. Trying to modify an extension is prevented by 3cx requiring a "stronger" password of 6 chars minimum length. Where do we control the minimum length of the password? Thanks.

  4. v10 License Registration

    Hi, The vendor is 3CX. This is a software upgrade insurance issue. From the 3CX 2011 invoice: Enterprise 32SC Upgrade Insurance 3CXPSENTUI Automatic Software Version Upgrades - 1 year (XXXX-XXXX-XXXX-XXXX) Seems to me that something in the algoritm to validate the license key has changed in...

  5. v10 License Registration

    Hi, We have an Enterprise license for the 3CX Phone System since the early days. We also keep upgrade insurance with the license. Since upgrading to v10, the license no longer enables all enterprise features. The upgrade from v9 to v10 also became very unstable. We have since rebuild the PBX...

  6. v10 Tunnel (Enterprise License)

    Hi, We recently upgrade to v10 and after registering the enterprise license key, we still cannot create tunnels. The Authentication ID field is missing from the page that creates the tunnel. Is it a bug? Thanks, Juan, Community Resources and Services for Children Queens , NY.

  7. No internet = No phones? even with pstn lines

    We have been experiencing the same problem. We are running v7.0.4744.0 on Windows Server 2003 and a Patton 4114 R5.2. It is hard to troubleshoot because the messages on the log are all normal. We have isolated the issue to the VOIP trunk. When the void trunk unregisters, all the PSTN lines fail...

  8. V7 - Error creating DR; cannot modify PSTN lines

    During installation, we had changed the Virtual Line No, the identification, authentication and port to four digits to match the V6 implementation. When using 5 digits (as per default) v7 behaves as expected. When the numbers are 4 digits, we get the error. Looks like a bug. In the meantime, we...

  9. V7 - Error creating DR; cannot modify PSTN lines

    We were running v 6.1.1793 Thanks, Juan Community Resources and Services for Children

  10. V7 - Error creating DR; cannot modify PSTN lines

    Hi, We upgraded from v6 to v7. When creating a new DR we get the following error message: An exception occurred DigitalReceptionistUC Error:IVR When we try to modify a PSTN line we get the following message: Please enter valid values for Virtual extension Number The extension has a...

  11. Still, DR transfer fails in 6.0.664

    Never mind, turning off Supports 'Replaces' Header for the AudioCodes gateway things got better. The problem now is that the message to press # or star for the operator does not play from the begining. The caller hears the message starting on # :cry:
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