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  1. v15 sp1 - Ext authentication password length

    Hi, It is about the password used to register the phones and client. Having to change the password to six characters forces to have the phone re-provisioned for them to register again. As someone still dealing with a number a Polycom phones that refuse to provision from a remote server, this is...
  2. v15 sp1 - Ext authentication password length

    Thanks for the reply. Not a good strategy. We have users that have the same password on their extensions for more than 7 years and that is how we want to keep it. You should not hardcode things like password length. It is the responsibility of the system administrators to decide how they want...
  3. v15 sp1 - Ext authentication password length

    HI, Upgraded to v15 sp1 from v14. Trying to modify an extension is prevented by 3cx requiring a "stronger" password of 6 chars minimum length. Where do we control the minimum length of the password? Thanks.
  4. v10 License Registration

    Hi, The vendor is 3CX. This is a software upgrade insurance issue. From the 3CX 2011 invoice: Enterprise 32SC Upgrade Insurance 3CXPSENTUI Automatic Software Version Upgrades - 1 year (XXXX-XXXX-XXXX-XXXX) Seems to me that something in the algoritm to validate the license key has changed in...
  5. v10 License Registration

    Hi, We have an Enterprise license for the 3CX Phone System since the early days. We also keep upgrade insurance with the license. Since upgrading to v10, the license no longer enables all enterprise features. The upgrade from v9 to v10 also became very unstable. We have since rebuild the PBX...
  6. v10 Tunnel (Enterprise License)

    Hi, We recently upgrade to v10 and after registering the enterprise license key, we still cannot create tunnels. The Authentication ID field is missing from the page that creates the tunnel. Is it a bug? Thanks, Juan, Community Resources and Services for Children Queens , NY.
  7. No internet = No phones? even with pstn lines

    We have been experiencing the same problem. We are running v7.0.4744.0 on Windows Server 2003 and a Patton 4114 R5.2. It is hard to troubleshoot because the messages on the log are all normal. We have isolated the issue to the VOIP trunk. When the void trunk unregisters, all the PSTN lines fail...
  8. V7 - Error creating DR; cannot modify PSTN lines

    During installation, we had changed the Virtual Line No, the identification, authentication and port to four digits to match the V6 implementation. When using 5 digits (as per default) v7 behaves as expected. When the numbers are 4 digits, we get the error. Looks like a bug. In the meantime, we...
  9. V7 - Error creating DR; cannot modify PSTN lines

    We were running v 6.1.1793 Thanks, Juan Community Resources and Services for Children
  10. V7 - Error creating DR; cannot modify PSTN lines

    Hi, We upgraded from v6 to v7. When creating a new DR we get the following error message: An exception occurred DigitalReceptionistUC Error:IVR When we try to modify a PSTN line we get the following message: Please enter valid values for Virtual extension Number The extension has a...
  11. Still, DR transfer fails in 6.0.664

    Never mind, turning off Supports 'Replaces' Header for the AudioCodes gateway things got better. The problem now is that the message to press # or star for the operator does not play from the begining. The caller hears the message starting on # :cry:
  12. Still, DR transfer fails in 6.0.664

    Hi, I installed build 664 hopping that the DR transfer issue had been resolved. The transfer fails going from the DR to the extensions. Here is the log: (lines 8 & 9 show the failure) Time Function Message 19:48:09.055 Call::Terminate [CM503008]: Call(8): Call is terminated...
  13. DR transfers cannot be answered - v6.0.612

    Thanks Matt. I'll try to get the latest build.
  14. DR transfers cannot be answered - v6.0.612

    Hi, I followed the upgrade procedure for v6 by uninstalling v5 and letting v6 use the existing database. When a call comes to the DR, and the action is "Connect to Extension", the call cannot be answered. The extension rings but answering just gets silence. The caller just hears the music on...
  15. Can "Record your msg and press..." prompt be replaced?

    Hi, I'm looking for a way to replace the initial prompt into voice mail. It is great that version 6 allows transfer to the operator but the users need different words for the same purpose. I looked on the ..\data\ivr\prompts\sets directory but cannot find the file, if one exist. Thanks, CRSC.
  16. Voice Mail extension (999) management

    Hi, The primary function we need from Voice Mail is the ability to return to the DR to dial a different extension. In general, how do you manage the voice mail subsystem? Thanks.
  17. Audiocodes FXS / FXO not working

    Here's a .ini file that I have use for about two months with almost no glitches. The ip addresses and serial # have been x out. ;************** ;** Ini File ** ;************** ;Board: MP-118 FXO ;Serial Number: xxxxxxx ;Slot Number: 1 ;Software Version: 5.00A.024 ;DSP Software Version: 204IM...
  18. Consider: Option to rename profile

    Client v5.0.3763M.0 There is no option to rename frofile. Consider displaying a dialog box in response to 'Add Profile', in the 'Connections' dialog, to name the profile.
  19. Bug: Client Displays deleted extensions

    Clent v5.0.3763M.0 Server v5.0.3790.0 Deleted extension are displayed. Status is ramdom. The extensions don't exist in the extension table.
  20. not possible to see extensions status

    By design: Status is not available in the Free version. Free version always shows grayed status.
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