Did you reset your phone to factory default before connecting to the new server? I found that on v15.5 I had to do that on my SNOM phones. I did this over local lan.
Hey 3CX Community,
I've been testing 3CX v14 on Win 2012 Srv. All my Snom 821/870 phones provision correctly however this Polycom IP5000 does not. I have followed all the guides I've found on 3CX to no avail. I just want a company phonebook to sync with the phone.
The phone will appear under...
That depends on your OS. However on Windows, bottom right - you'll see a speaker icon. Click on that and just below the volume button, it should say Mixer. You would then see something similar to the picture I sent before. ;)
Hi DrRubber,I too have the soft phone installed. A simple fix would be to open up your volume mixer and turn 3CX's volume all the way down. You will still get the notification (flashing yellow) but no sound.
Hello @panayiotis_3CX ,
I've managed to solve the issue, however, I've run into something else. I can't seem to change the background 3CX logo on my Snom phones. I've edited the template but it doesn't reflect any changes.
Thanks.
Hi all,
I've upgraded to v15.5, using Snom 821/870 phones on the latest supported FW.
If I reset a phone to factory defaults, the phone does not provision. I have to manually go to each web interface and add the provisioning URL.
Everything is in-house, on a local lan. Firewall check has...
Thank you for that, I've got 1 more question about upgrading. If I don't want to save my data, can I uninstall v12 and do a fresh install of v15? Or do I still have to go to v12.5 then to v15?
Thanks in advance.