Quick Phone Prov. Question

[Divyesh]

Hi all,

I've upgraded to v15.5, using Snom 821/870 phones on the latest supported FW.
If I reset a phone to factory defaults, the phone does not provision. I have to manually go to each web interface and add the provisioning URL.

Everything is in-house, on a local lan. Firewall check has passed.

Is there a way 3CX can do this automatically?

Thanks

 

[Panayiotis_3CX]

Hello @Divyesh,

Based on your description, I assume that you cannot see multicast requests in the phones tab. If that is the case, please follow this link:
https://www.3cx.com/docs/plug-and-play-ip-phone/
Open a cmd and type: netsh interface ipv4 show join > Enter. You should be able to see a 224.0.1.75 IP.
If not check your Network Adapter priority.

 

[Divyesh]

Hello @panayiotis_3CX ,

I've managed to solve the issue, however, I've run into something else. I can't seem to change the background 3CX logo on my Snom phones. I've edited the template but it doesn't reflect any changes.

Thanks.