Recent content by Jedsz

  1. Call ended right after offering callback menu/options without any selected options from the callback prompt

    Hi Team, Is there anyway how we can prolong or extend the time after offering the callback menu/options to a caller? After offering a callback, the system will now prompt the caller "You have requested a callback to the following number 09xxxxxx, Press * to confirm, Press 0 to change the...

  2. Facebook Integration - pages_messaging not approved

    Hello 3CX Team, We're in the process of integrating Facebook messaging to our 3CX phone system, we managed to passed the Business Asset User Profile permission, but we're stuck in a limbo on the pages_messaging permission. The review requires sending and receiving of message from Facebook to...

  3. Call Queue - If there are no agents logged in on the queue - forward to Voicemail

    Hi. I just want to confirm if this flow is possible? I have tested the callback option but it is intended when all agents are busy or engaged in calls. I want another flow or method which the customer/caller will be routed into voicemail when no agents are logged in to a specific queue.
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