Hi Team,
Is there anyway how we can prolong or extend the time after offering the callback menu/options to a caller? After offering a callback, the system will now prompt the caller "You have requested a callback to the following number 09xxxxxx, Press * to confirm, Press 0 to change the callback number, Press # to cancel", and the call was ended right after 4-5 seconds without any options selected. There's no enough time for the caller to input his/her selections on the callback menu. We can easily execute the callback with ourselves, but for some of our customer/clients, they can't execute it successfully without having enough time for them to input any selected options from the callback menu.
Is there anyway how we can prolong or extend the time after offering the callback menu/options to a caller? After offering a callback, the system will now prompt the caller "You have requested a callback to the following number 09xxxxxx, Press * to confirm, Press 0 to change the callback number, Press # to cancel", and the call was ended right after 4-5 seconds without any options selected. There's no enough time for the caller to input his/her selections on the callback menu. We can easily execute the callback with ourselves, but for some of our customer/clients, they can't execute it successfully without having enough time for them to input any selected options from the callback menu.
