Recent content by Joshua Stump

  1. Agent Rejecting Call

    Where in the logs can I find proof that an agent is pressing reject in call queue so that the call will ring to the next agent?

  2. Config Differences - YealinkT48G

    The solution was to regenerate the extension and re-add the phone for provisioning.

  3. Config Differences - YealinkT48G

    That didn't work. It added the BLF key, but did not fix the missing configuration. All phones are running 35.81.0.60 and using the same template.

  4. Config Differences - YealinkT48G

    Somehow today while pushing out the new firmware from the latest update to 3cx, the config for one of my endpoints is stuck with missing options, even though I can confirm they are in the template and being applied to all other T48G. If I look at the config for the problem extension in the admin...

  5. Call Waiting in Ring Group

    Found the solution here: https://www.3cx.com/community/threads/call-waiting-not-working-on-ring-groups.17156

  6. Call Waiting Display on Yealink T48G

    That's already the option. Normal calls display that way, but a call waiting call displays with just the name.

  7. Call Waiting Display on Yealink T48G

    Does anyone know how to change the display of incoming calls through call waiting? Currently when they ring in, it just displays the name of the caller without the number so we're seeing a ton of "Wireless Callers" without numbers.. I can't find any option for this on the phone nor the config...

  8. Call Waiting in Ring Group

    I might be missing the option, but can't find anything on here or documentation about it.. Is it possible to have a call waiting for members of Ring Group? They are currently set to RingAll.

  9. Call Queue - Option to Leave VM while Holding

    Thanks. Would be nice to have this as a feature during announce that allowed us to specify what that option did separate from the "Destination if" option.

  10. Call Queue - Option to Leave VM while Holding

    I've found various old solutions to this. Adding a dummy extension, etc. All seem to remove users from queue and place back in at the end. Another option was to hit * to get menu. I'm on V15.. if I hit * during a queue, I get three beeps and a hang up... Does anyone have a working solution to...

  11. 3cx Inbound Calls - Show Queue/Group

    Just switched to 3CX from cloud hosted solutions so be gentle if this is something easy I'm missing... I would like to have caller ID show the Queue or Ring Group when calls come in to those areas, but calls that are direct to extensions, I would like to remove the Inbound Rule name. I found...
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