Recent content by Kevin Burns

  1. MOH Playlist plays nothing

    @nickybrg I am going to continue to use the queue's. I was just curious about @Brian Cross's reasoning. So from what I understand bout the playlist feature, is that I can add all of my recordings into that. Then in the queue I can set the hold music to play the playlist (Which is different...

  2. MOH Playlist plays nothing

    So we are using 3cx for a mdeical clinic, so we have a lot of concurrent calls coming in. How would ring groups handle this differently from the Queue. I am assuming the IVR would stay the same.

  3. MOH Playlist plays nothing

    How would I not use a queue?

  4. MOH Playlist plays nothing

    Ahh thanks you. I didn't know about the autoswitch feature, that should work perfectly. I do have one last question that you may or may not be able to help out with. I haven't been able to get the on hold playlist to work. It looks like I should be able to use it as the music for the queue but...

  5. MOH Playlist plays nothing

    Yes, The problem arises after hours. We have dial by name set up to be activated from the after hours receptionist. When someone uses call by name after hours, it plays through the specified ring time per extension, before being forwarded to voicemail. I would like to cut out that ring time only...

  6. MOH Playlist plays nothing

    Ahh thank you. So for the music in between Dial by name and an extension is General Hold music? is there a way to forward dial by name straight to voicemail?

  7. MOH Playlist plays nothing

    Hello, I am running v15.5 on a windows 10 machine. I have a bunch of different on hold messages I would like to rotate every call for a call in the queue. However everytime I get transferred to the queue there is no sound at all. Everyone one of my files works in the digital receptionist (aka...

  8. Got REGISTER for foreign registrar error

    Thats the funny part. 888VOIP is our provider. This is a new issue, the voip provider didn't say they were having any problems. I have a remote session scheduled with them for tomorrow, but this literally came out of the blue. The only change that has been made to the system in the past 2 weeks...

  9. Got REGISTER for foreign registrar error

    Every so often internal calls will cut out and sometime when an external number calls in they are met with a verizon message and cant even reach 3cx, but then they will call back and get through.. Sorry I definitely should have included that.

  10. Got REGISTER for foreign registrar error

    I get this error 10 times a minute and I do not know why. I am running 3cx 15.5 on a windows 10 machine with static ip

  11. Nginx and Management console keep crashing

    I am running v15.5 on a dedicated windows 10 machine. Every so often I will try to get into the management console and it wont load. I will have to go into windows services and start them manually. The 3cx system doesn't lose functionality however. I am wondering what is causing this to crash...

  12. Phone not able to pick from Call Que

    This may be a dumb question but have you logged that phone into the queue? I believe it is like *62 or something
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