Phone not able to pick from Call Que

[[email protected]]

I have a remote user with a physical Yealink T46 phone. He can make calls and we can call him using his extension, but when someone is trying to call the que that he is an "agent" in, he is able to answer the call, but unable to hear anything from caller or himself, when he hangs up, the que continues to ring.

Seems like his phone can't seem to pick up the call. We have re-provisioned the phone, rebooted it several times. Not sure what else to try.

 

[Kevin Burns]

This may be a dumb question but have you logged that phone into the queue? I believe it is like *62 or something

 

[narkumas]

Well, the phone is ringing, so he must be logged in

 

[narkumas]

Is he the only agent? does it happen with EVERY call?

 

[ntnetzeband]

Is the phone provisioned through SBC, STUN or Local LAN?

 

[neville]

What kind of trunk? Do you have a gateway address configured in network settings on the trunk gateway device? Try Pbx delivers audio.