Recent content by NickD_3CX

  1. NickD_3CX

    Panel - Agent status shows everyone who isn't an agent

    Hi Bruce, not yet, but once there is an update I shall try and update this thread.
  2. NickD_3CX

    App to App intercom not working

    Ah, so if I understand correctly, any call TO an extension that is configured on a 3CX Mobile app (Android and iOS), the app will not ring, is this correct? If this is the case, then it could be a problem with the PUSH messages not being delivered from the 3CX Server to the Android/Apple PUSH...
  3. NickD_3CX

    App to App intercom not working

    Hi! The only 3CX App that auto-answered incoming Paging/Intercom was the legacy Windows Client. All newer clients including the WebClient, Windows/Mac Desktop App, Android App, iOS App, never supported incoming paging/intercom calls, they just rang as if they were receiving a regular call. Not...
  4. NickD_3CX

    Avaya 2005 old stuff

    Each user can record their own Self ID message which will overwrite the default VMail prompt. In the prompt the users can be instructed to include their name and any other information that is relevant. As you pointed out, address the VMail self ID as I mentioned and the fact that there is no...
  5. NickD_3CX

    Solved SSL Cert Won't Renew

    Try setting the Primary/First DNS Server of the NIC of the machine to be 8.8.8.8 (Google DNS). Restart the machine and then try to press the "Refresh License Key Information" button, then wait 24h and see if the cert will renew.
  6. NickD_3CX

    Panel - Agent status shows everyone who isn't an agent

    Hi @chrisjako @tron , We shall look into this.
  7. NickD_3CX

    MACOS - Desktop App Problem with Yealink WH66 after Update

    Hi Olli, Could you please let us know what versions of MacOS you are currently running and also what model Mac you are using? Also please mention the Desktop App version that is installed and make sure that the Yealink WH66 is running the latest firmware (should be 125.432.0.15 at the time of...
  8. NickD_3CX

    Attention 3CX Live Chat WordPress Plugin Users

    V18 U4 Beta was released on Friday, hopefully the final release isn't too far out!
  9. NickD_3CX

    Solved PowerShell Users, wrong ext

    Try deleting Ext "000" from the Management Console, then re-create it. After this, restart ALL 3CX services. Once they come back online, try generating the script again.
  10. NickD_3CX

    Problem with patton SN4112/JO/EUI and patton SN4120/1BIS2V

    Hi! The only thing that I can tell from your screenshots and particularly this one is that when you attempt an Outbound Call, 3CX seems to send it to the Patton device but the Patton device is responding with a 503 Service Unavailable error: Also this log line implies that you might have...
  11. NickD_3CX

    SMS to Email

    It will appear in their WebClient/Desktop App to all of them. The general concept for SMS to Queues is that one of the agents will "take" of incoming chat, but in this instance just instruct them to do nothing, or if they do, after "taking" it, read the code, then make sure they flag it as...
  12. NickD_3CX

    Unable to save SMS profile

    Please try waiting ~2 hours from now, then restart all 3CX Services. Once you do that, log back into the 3CX Management Console and repeating it. If you still have a problem, you might have to contact 3CX Support or your 3CX Partner.
  13. NickD_3CX

    Solved 3cx and AD sync interval

    I wouldn't recommend doing this while the system is "operational" during the day, but technically speaking restarting the 3CX Management Console and System Service should force an instant check like the one that happens automatically every night.
  14. NickD_3CX

    Solved 3cx and AD sync interval

    If you have configured MS365, an those settings enabled User Sync, then in most cases then new users should appear within a few minutes of them being created in the MS365 directory. What happens in the background is that when you configured the App Registration in Azure AD, you gave the 3CX...
  15. NickD_3CX

    SECURE SIP - Use existing cert

    All of them: /usr/sbin/3CXStopServices /usr/sbin/3CXStartServices
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