Recent content by Sean Williams

  1. 3CX on Android - filter personal contacts

    Any update on this one? Thanks

  2. 3CX on Android - filter personal contacts

    Anyone?

  3. 3CX on Android - filter personal contacts

    Hi team, I have an issue where if I don't give 3CX for Android permission to access my contacts, then when in the contacts tab I can't select any contacts because the popup doesn't appear - even if they are internal extensions, system-contacts or personal contacts. If I switch on the...

  4. 3CX Extension Reports - do they include calls from ring groups?

    Hi all, One of our customers is trying to work out how many calls a certain extension is missing/picking up. This extension is part of a ring group. With the extension report, are missed calls from the ring group counted, or only the calls that go directly to the extension?

  5. Call cost report - minimum minute?

    Hi all, When setting up call cost reporting in 3CX, is there a way for 3CX to set any given call to a minimum of 1 minute. i.e., if a call is made and it only takes 25 seconds, the call cost should be based on 1 minute. The reason for this is because our SIP provider bills on a minimum of...

  6. In Consideration Fallback to originator after unsuccessfull blind transfer

    +1

  7. Duplicate extensions in deskphones

    Hi all, On all of our office phones (Yealink T46) our own extensions take up the first two entries on everyone's BLF buttons. How do we remove these? We are running V15.5 SP3 on Windows.

  8. Cool down period after calls?

    Hi all, After an extension has hung up from a call, is it possible to keep their status as 'busy' for a predefined time period (2 mins for example) so that the agent can ensure they have completed their job? This will ensure no internal or external calls will get to them for a short time...

  9. Jabra Pro 935 - answer with multifunction button not working

    Hi all, As per subject, I cannot get my Jabra Pro 935 to answer a call on my Windows softphone using the multifunction button. Instead of answering, it seems to open a new call and sound a dial tone, almost as if it has two channels running simultaenously. I have Jabra Direct installed...
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