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TheodorosG_3CX's latest activity

TheodorosG_3CX replied to the thread Solved 3CX Trusted secure file is invalid.

When you try to refresh the license key and perform an activation, is there any specific error?

Jun 22, 2026
TheodorosG_3CX replied to the thread Backup Restore Fails Between Identical 3CX Versions During License Migration.

No the backup should not be edited and has to be restored as it was created. It can be related to a corrupted file as @bitn2 also...

Jun 22, 2026
TheodorosG_3CX replied to the thread Backup Restore Fails Between Identical 3CX Versions During License Migration.

You mentioned this action as well, did you manually added any information in the backup file?

Jun 22, 2026
TheodorosG_3CX reacted to KyriacosS_3CX's post in the thread Can the AI Prompt access the inbound DID / called number? with Like.

Hi, And to add to the info referenced by TheodorosG_3CX - if you need the AI Agents to change behaviour per DID, add a separate agent...

Jun 22, 2026
TheodorosG_3CX replied to the thread AI Receptionist not respecting Knowledge Source.

Just to clarfiy, each AI Agent is assigned to specific Department and only using specific Knowledge base however calls to AI Agents are...

Jun 22, 2026
TheodorosG_3CX replied to the thread Can the AI Prompt access the inbound DID / called number?.

You may find much more information about Prompt Engineering in the below: • • https://www.3cx.com/blog/docs/ai-agent-prompting-part1/...

Jun 22, 2026
TheodorosG_3CX replied to the thread Solved 3CX Trusted secure file is invalid.

Is this on a Windows 10 or 11 ? Is Windows OS fully updated? Is there any Antivirus running on the server?

Jun 22, 2026
TheodorosG_3CX replied to the thread SMB Backup - Azure.

Still this is a considered as a blob storage therefore will not work properly: The suggestion is to use Sharepoint in order to remote...
Jun 19, 2026
TheodorosG_3CX replied to the thread xAI Grok Transcription API Key Permissions.

It will depend on the model selection as well: Grok Voice will give you Realtime, TTS, STT, voice-agent, and custom-voice docs since...
Jun 19, 2026
TheodorosG_3CX replied to the thread SMB Backup - Azure.

Are you using MS Azure Blob Storage ?

Jun 18, 2026
TheodorosG_3CX replied to the thread Disabled Calls transferred from voicemail will be routed here.

You can disable the routing to Operator from the below option:
Jun 18, 2026
TheodorosG_3CX reacted to CXBridge Ops's post in the thread 3cx Android app not ringing in phone's DND even when set to bypass the mode with Like.

Check this: https://www.3cx.com/docs/android-push-troubleshooting/

Jun 16, 2026
TheodorosG_3CX replied to the thread How to hide/change From:DisplayName for Inbound calls?.

You may also check blog post here where it clarifies the new capability introduced in Update9 to update the template on demand from the...

Jun 16, 2026
TheodorosG_3CX reacted to PaulC_3CX's post in the thread License renewals these days with Like.

When your 3CX Subscription expires, your 3CX Phone System will effectively stop working. More specifically: •3CX Phone System will only...

Jun 8, 2026
TheodorosG_3CX replied to the thread Zoho integration test - The 'file' scheme is not supported - Version 20.0 Update 8 (Build 1121 Release).

Ensure that the called number is a valid contact in the CRM in order to report the call.

Jun 8, 2026

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