Can the AI Prompt access the inbound DID / called number?

[chani]

Hi,

I'm trying to determine whether the AI Prompt instructions can access the inbound DID/called number that the caller dialed, so the prompt can adjust behavior based on this number. Is there currently a variable available for this that I may have missed? If not, is there another recommended way to pass the DID/called number into the AI Prompt instructions?

 

[TheodorosG_3CX]

You may find much more information about Prompt Engineering in the below:

•

• https://www.3cx.com/blog/docs/ai-agent-prompting-part1/
• https://www.3cx.com/blog/docs/ai-agent-prompting-part2/

 

[KyriacosS_3CX]

Hi,

And to add to the info referenced by TheodorosG_3CX - if you need the AI Agents to change behaviour per DID, add a separate agent for each DID, so their configuration can be focused and you don't run the risk of context overload or DID misidentifications etc.
Keeping things compacat and straight-forward is the way to go, these are AI Agents, not idle human time, if there is a separate task, spin up a new AI agent.