Recent content by tsukraw

  1. Barge In - Appending Extension 0001 Name

    I should have tested it a little more. So deleted extension 0001, and the appended name has moved up to another extension. Odd thing is its not the next one in order, We have a 0003, 0004, and so on. It is now appending 1100 name.

  2. Barge In - Appending Extension 0001 Name

    Hey Guys, I got a bit of a odd one. When utilizing the Barge In feature, on the 3CX Windows Application when connecting Barge In, for some reason it is appending extension 0001 name. (In the screen shot I changed extension 0001 name to Test1 " This doesn't seem to be the case on the physical...

  3. v16 Release Candidate: Getting Ready to Launch

    Has anyone tried the Skills based routing on Call Queues. It doesn't appear to be functioning the way i expected. Example If you have 5 agents. 3 agents are Skill 1 and 2 agents are skill 2. Agent 1 (Skill 1) is on the phone. Agent 2 (Skill 1) is on the phone. When a 3rd call comes in it...

  4. v16 Release Candidate: Getting Ready to Launch

    Has anyone seen any issues with extension rights on the V16? Specifically around "Can see group calls" We have a system that we are trying to prevent users from seeing other group member calls. But the setting has no effect. They can always see group calls. We have a support ticket open if...

  5. 3CX v16 Reloaded: Alpha 2 Lands

    Question with the WebClient. Is there going to be any enhancements around how Enterprise Active/Standby systems work? In our testing with the WebClient, when a Active system goes down the WebClient does not fail-over to the standby system very well. \ We see a lot of demand for...

  6. Best Practices / Best Solution

    Andrew, As a installer here is my feedback based on my experience and what we do for our customers. Keep in mind we have not tested every setup. We just know the way we do it is rock solid. 1. Cloud or on Premise? We tend to do more on-prem vs cloud. The "Customer" in this case has more...

  7. 15.5 Update 1 (SP1) - Available Today!

    One minor thing we noticed that could be nice. SP1 gave you the ability from the "Phones" tab to edit a extension. But you cannot select multiple extensions and click edit. The button grays out. From the "Extensions" tab you can select multiple end edit. This ability would be nice for...

  8. Web Client - Ability to forward VM to other extensions.

    Title says it all. We run into this frequently when replacing legacy PBX units. They have the ability to forward voicemail from one extension to another. We have a lot of customers who phones at areas that to not have email. So voicemail to email is not a option. Would be nice if in the Web...

  9. 15.5 Update 1 (SP1) - Available Today!

    You will need to create a new custom template based off the default SP1 template. There are added lines to the default template that control the new feature fields.

  10. Version 15.5 - Call Pickup *20* not working when CSTA enabled

    Wanted to throw this out there and see if anyone else was seeing a similar issue. I have a couple installs that use the *20*extension to do call pickup when they hear another extension ringing. Since upgrading to Version 15.5 the *20* is not generating the same result it used to. I have had 3...

  11. Voicemail Email Delay - Still present in 15.5

    On the testing side we have never been able to reproduce it on demand which has made it very difficult to troubleshoot. The welcome email arrives instantly in all our cases when testing. Voicemail in general arrive instantly as well whenever testing. We have heard from at least a dozen...

  12. Voicemail Email Delay - Still present in 15.5

    Following this thread. Version 15 we saw this issue a lot. Were hoping it was resolved.

  13. Choosing a VMware NIC: E1000 or VMXNET3?

    We have around 50-60 3CX systems on VMware ranging from ESXI 5.0 up to 6.5 All of them use VMXNET3 for the NIC
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