Recent content by VoIPTools

  1. VoIPTools

    Data Connectors

    While it is possible to use an IP socket connection, I think this is a less-than-ideal solution. If you lose your socket connection ever (network blip, software update, etc.) those transactions that took place during the outage are gone forever. In my experience people get pretty upset if your...
  2. VoIPTools

    3CX Recording Retention of 30 Days + Auto Archiving after 29 Days

    You may want to take a look at our 3CX Recording Manager tool. We have separate retention policies for the original recording saved on the 3CX server, and a separate retention policy for archived recordings. This means you could keep recordings on your 3CX server for X days, but instantly...
  3. VoIPTools

    Email only queue call back

    This all sounds messy. Perhaps you could not prompt the callers to request the call back and treat all abandoned calls as needing a call back? If that works for you, then let's talk about what precisely you want to happen on an abandoned queue call. We could, for example, send an email and...
  4. VoIPTools

    lost recordings that are of great importance

    Call recordings are physical .wav files saved on disk. If the files are gone, the only hope is a backup. If the files still exist, then we can help.
  5. VoIPTools

    Trigger call flow after call abandoned

    We can help with custom development. We monitor queue calls with our 3CX Queue Notifier tool. We can do whatever you need.
  6. VoIPTools

    CALLS RECORDINGS

    You might also consider our 3CX Recording Manager tool. We provide the ability to automate the entire process AND "ask AI anything". We offer agent scoring, coaching, reporting, compressed archives, retention policies, improved diarization, and more. You can ask different questions based on the...
  7. VoIPTools

    Monitoring for Queue Attendance

    I forgot another criteria. I know you can be in "available" status even if your phone is not registered. You would probably want to add that to the list of checks to determine who is actually available. We already have a tool that monitors queues closely. You might want to take a close look...
  8. VoIPTools

    3CX alternative to Gamma Inbound for out of hours divert scheduling

    If you want the ability to set up a pre-defined rotation for multiple groups, and you want escalation, support for both live answer and voicemail, and you want logging of who was notified, how they were notified (phone, email, SMS), receive reminders when you are scheduled to be on call, then...
  9. VoIPTools

    Monitoring for Queue Attendance

    It seems to me that you want to be notified a few minutes before the time the queue is scheduled to receive calls so you can do something about it before calls are lost. On a schedule, use the API to see who are members of the queue, are they logged in, and what their presence status is. It is...
  10. VoIPTools

    Transcription Formatting

    Are you looking for something like this: If so, you may want to consider our 3CX Recording Manager tool. We do a lot more than than simple transcriptions. We also do agent scoring, coaching, and much more.
  11. VoIPTools

    Identifying the dialed DID for each inbound external call on 3CX

    Yes, more detail would be helpful. When do you need the information? For reporting after the fact? For a CRM integration? The Call Flow Designer can get it in real time. The cdroutput table should have it for reporting. Or you can subscribe to real-time events. There are a lot of options...
  12. VoIPTools

    3CX Smartphone App Internal Geolocation

    It may be possible with a custom solution. For example, with our 3CX Emergency Notifier tool we monitor the phone's IP address. You specify locations and associate the location with a subnet, range of addresses, etc. When we see a phone IP address change, we look up the location and change...
  13. VoIPTools

    Automated paging announcements

    You may also want to look at our 3CX Audio Scheduler tool. This is a very popular tool with schools for playing the bells at the start of school, class changes, recess, etc. You can create profiles for "snow days", "Teacher conference Days" or "Summer School" schedules. The schedule is...
  14. VoIPTools

    3cx locally stored recordings for guests are deleted when the guest is checked out via PMS Integration

    You may want to consider taking a look at our 3CX Recording Manager tool. With our tool all recordings are instantly archived to the platform of your choice while retaining a copy on your 3CX server. At the same time, you can use AI to score how well your staff handled the call on criterial...
  15. VoIPTools

    Remote Storage not configured. Can I 3CX to Unifi UNAS?

    External storage as the PRIMARY original recording location is not supported (fine for archives). Network latency, potential network blips, and sometimes slower-speed disks in a NAS device can create problems for a busy 3CX phone system that, for example, is trying to simultaneously write to...
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