No Admin Access V20

[Hobbit0815]

Hi All,

I have upgrade v18 - v20.0.0.1494

But I have no system owner rights:-(
I have done a backup by linux and checked the xml file. There for I see following:

<Member DN="25" IsPrimary="false">
<role name="system_owners" />
</Member>
<Member DN="20" IsPrimary="false">
<role name="users" />
</Member>
<Member DN="10" IsPrimary="false">
<role name="system_owners" />
</Member>

So As I understand that means 10 and 25 have system owner rights.
I cant log in as 10 (Thats the old user admin) and I do not know the PW and restting by mail is not possible. But as 25 it is possible but no Admin section is there in the WebUI. Anyhelp here?

BR

Alwin

 

[SteveITS]

Did you have IP restrictions for console access set up? That applies to the web client admin now.

 

[Hobbit0815]

bevor Update it was possible to login to admin UI,
I can also Login to UI of the phone part

Thats the view of 25

also ssh access is possible

 

[SweetAction]

If the missing admin button is because of console restrictions....
You could try to use SSH tunneling to approach 3CX as the localhost, where console restrictions won't apply

ssh 'your-username' @ 'your-server-ip' -L 5001:localhost:5001
Then open a browser and visit https://localhost:5001

 

[FineSpeak]

i did the tunneling with putty, i got the 5001 page but they say you need to used fqdn or secure connection with usage of 3cx V20

i tried to login and they said wrong creds again

 

[FineSpeak]

i got this red top bar message :
3CX Version 20 requires a secure connection to use the web client. You do not use an FQDN or HTTPS to connect to 3CX.

 

[SteveITS]

You might try editing your hosts file to override DNS to point that name to 127.0.0.1

 

[FineSpeak]

Can you tell me what will be the line to add for that host file
I’m not familiar with this

Does dns will be finespeak.3cx.ca (my fqdn)

 

[SteveITS]

What OS do you have on your PC? In Windows it is in C:\Windows\System32\drivers\etc and you'll need to run Notepad "as administrator" to edit it. There are example lines in the file. You would add a line:

127.0.0.1 finespeak.3cx.ca

Then your PC will resolve that name to that IP. Delete the line when done.

 

[FineSpeak]

after that, do i have to navigate to https://finespeak.3cx.ca or https://localhost:5001

 

[FineSpeak]

 

[FineSpeak]

im actually experiencing the same as this so i will try same resolve

 

[FineSpeak]

View attachment 39887

Forget that is still not working so I will try to reinstall a new version 18

 

[FineSpeak]

FORGET THAT I GET ACCESS BACK !

THANKS SO MUCH FOR YOUR SUPPORT