3CX Smartphone App Internal Geolocation

[Alle CTEC]

Hi everyone, a customer is asking me if I can geolocate the smartphone app. It's not really about where the operator is, but rather whether they're in the office or out of the office at a client's office. Let me explain: The users all have Android smartphones, and they have a CRM that assigns them tasks, but the CRM doesn't distinguish whether the task is performed remotely or at a client's office. Since the app spans multiple floors, it would be helpful for other floors to easily identify whether the operator is inside or outside the company. Is it possible to do this automatically with 3CX? For example, if the app is connected via the company's internal Wi-Fi, set it to "available," otherwise use a custom status.

 

[bitn2]

No, thats not possible.

 

[Alle CTEC]

The only solution is to use one of the two customizable profiles and configure it with the same available options. Manually switching profiles makes it easier for colleagues.

 

[VoIPTools]

It may be possible with a custom solution. For example, with our 3CX Emergency Notifier tool we monitor the phone's IP address. You specify locations and associate the location with a subnet, range of addresses, etc. When we see a phone IP address change, we look up the location and change their emergency group. What you want to do is very similar -- track if the phone is in the office, or out of the office. If the phone has an IP address we do not recognize, then we know they are out of the office. We can even let you know what floor the phone is on provided your building is configured with a different subnet per floor.