How to renewal the certificate?

[Tom Lee]

Good morning everyone,

We are using the 3CX version 20.0.8.1131, and it is on the 3CX hosted service.
The certificate has expired and is not updated. How do I update the certificate when it is hosted at 3CX?

 

[Tom Lee]

BTW, the certificate is a standard 3CX certificate.
domain.3CX.ca

 

[NikolasA_3CX]

Hi @Tom Lee

When trying to reach the FQDN, we see that the certificate is valid.

 

[Tom Lee]

yes, the certificate is valid.
It seems to be a Google Chrome issue.
The left side of the photo shows that the certificate is valid, but the date shows expired.
On the right side of the photo, with the incognito Chrome, the date does not show as expired.

 

[NikolasA_3CX]

yes, the certificate is valid.
It seems to be a Google Chrome issue.
The left side of the photo shows that the certificate is valid, but the date shows expired.
On the right side of the photo, with the incognito Chrome, the date does not show as expired.

View attachment 51831

Clear the cache of the browser and check again.

 

[Wenksys]

Hi Team,

Can someone look into our recent license renewal and let me know if there is something else we need to be doing other than waiting for the renewal to be applied to our phone system? We do not have incoming our outbound calls going and our phone system is not working. Our product is 3CX PRO 8 SC

 

[SteveITS]

That seems like a different problem?
However, you can refresh the license from the admin panel. If you are on an old version (v20 u5) it will not be able to activate/update.

 

[SteveITS]

Try 3cx.com/contact.

And I would remove your license key from your post ASAP.

 

[Wenksys]

Try 3cx.com/contact.

And I would remove your license key from your post ASAP.

We have submitted a ticket, but have not received a response. I am a little lost and need help. Any way to get support? We processed the subscription renewal. But the automated portal did not provide an option to renew the 3CX Hosting line item alongside the base license. Because the hosting SKU was dropped by the system, our cloud container has been suspended. I just need to know how to pay this fee so we can pay it immediately, and do not delete or reprovision this container. We need the suspension flag lifted as soon as the hosting payment clears so the existing configuration boots back up.

 

[Wenksys]

We have submitted a ticket, but have not received a response. I am a little lost and need help. Any way to get support? We processed the subscription renewal. But the automated portal did not provide an option to renew the 3CX Hosting line item alongside the base license. Because the hosting SKU was dropped by the system, our cloud container has been suspended. I just need to know how to pay this fee so we can pay it immediately, and do not delete or reprovision this container. We need the suspension flag lifted as soon as the hosting payment clears so the existing configuration boots back up.

Try 3cx.com/contact.

And I would remove your license key from your post ASAP.

We have tried 3cx.com/contact, thank you for the tip. We have not received a response and I am hoping to get ahold of someone that can help me with this issue. Can you help me?

 

[Tom Lee]

Clear the cache of the browser and check again.

Clear the cache works. Thanks