3CX IA Receptionist Appointment Management

[Alle CTEC]

Hi everyone, a client is asking me about the possibility of using artificial intelligence to schedule appointments, so they'd like a 3CX that can answer and manage appointments. So, a client who needs to schedule appointments, cancel them, etc. I'd like to propose a 3CX with AI Receptionist.

 

[TheodorosG_3CX]

You may check here as this is something we are already looking.

 

[lancerichards]

Hi everyone, a client is asking me about the possibility of using artificial intelligence to schedule appointments, so they'd like a 3CX that can answer and manage appointments. So, a client who needs to schedule appointments, cancel them, etc. I'd like to propose a 3CX with AI Receptionist.

Using a 3CX Call Script and some Middlewear to do the API hooks to the meeting provider shouldn’t be too hard.

As long as the calendar provider can return the data as something like JSON which you can then parse back, it will be able to deal with it.

The biggest issue at the moment is 3CX doing mid stream call processing on a script so that it stays conversational. Currently the script would have to execute based on a destination but has no way to return back to the agent to respond.

Once that part is solved by 3CX (and it sounds like it’s not far off), it will be a piece of piss

Best
Lance

 

[nikolascx]

HI Team
Yes please wait for this until we make MCP Client services.
Lets push MCP server first, and right after, this will come. Bear with us a little while longer.

 

[lancerichards]

HI Team
Yes please wait for this until we make MCP Client services.
Lets push MCP server first, and right after, this will come. Bear with us a little while longer.

I think MCP is just one part of this solution @nikolascx - That will allow for lookup of data like API, but I'm not sure it will make is conversational with mid-stream write back as that currently executes based on a script where the trigger is on trunk or on dial code - so perhaps looking at some more midstream audio processing needs to be thought of too. Still trying to work out how that might come together in a 3CX world based on some of the other audio processing I've done to date.

 

[nikolascx]

Check a previous post where I answered you.
The answer is purely mcp client. If you want something to occur "mid-stream write back" just to reuse your terminology, or better "call a tool mid call and Staying in the call" then mcp client alone will resolve this.

 

[lancerichards]

Check a previous post where I answered you.
The answer is purely mcp client. If you want something to occur "mid-stream write back" just to reuse your terminology, or better "call a tool mid call and Staying in the call" then mcp client alone will resolve this.

Great! Can't wait to play with it @nikolascx