Unable to Use Call Barge After Enabling Feature in Latest 3CX GUI

[vipin.rathore@thetelephon]

Hi 3CX Team,

We are experiencing an issue with the Call Barge feature after upgrading to the latest 3CX GUI.
We have enabled the Call Barge permission for the required users/extensions and verified that the necessary rights have been assigned. However, we are unable to barge into active calls.

Issue Details:

• Call Barge permission is enabled for the user.
• The required user rights have been configured.
• Active calls are visible in the Web Client.
• However, there is no option to Barge, or the feature does not work when attempting to join an active call.
• The issue appears to affect all extensions.

Could you please advise:

1. Has the Call Barge functionality changed in the latest 3CX GUI?
2. Are there any additional permissions or settings required to enable Call Barge?
3. Is this feature currently supported in the latest Web Client, or is it only available in the Desktop App?
4. Are there any known issues with Call Barge in the latest 3CX release?

Any guidance or documentation regarding the updated Call Barge workflow would be greatly appreciated.
Thank you.

 

[TheodorosG_3CX]

For the Barge-In you need to ensure that Call Operations are enabled furthermore that you Show Calls for the option to be available. You experience the same in Web Client and in Windows Softphone?

 

[KyriacosS_3CX]

Hello,

On the PAnel view of the web client, right click on a call for the menu: