3CX Login Time Discrepancy

[Rohit Subhedar]

Hi 3CX Team,

We are experiencing an issue with the Agent Report after updating our 3CX system.

Issue Details:​

When we fetch the Agent Report, the login time displayed for agents is incorrect. It consistently shows the login time 10–15 minutes earlier than the actual login time.

What We Have Verified:​

• The 3CX server time is correct.
• The operating system time and timezone are configured correctly.
• The issue is consistently reproducible across multiple users.
• The discrepancy is only observed in the Agent Report.

Could you please advise:​

1. Is this a known issue in the latest 3CX release?
2. Has anyone else experienced a similar login time discrepancy in the Agent Report?
3. Is there any configuration or timezone setting that could cause the login time to be reported 10–15 minutes earlier?
4. Is a fix or workaround available for this issue?

Any guidance or recommendations would be greatly appreciated.

Thank you.

 

[TheodorosG_3CX]

Double checked on our side and could not see such issue in Update9.
Are you using office hours for users where they are automatically logged in the Queue or you manually login to the Queue?

 

[KyriacosS_3CX]

When we fetch the Agent Report

You mention fetch, does this issue show up when viewing reports on the web portal, or when downloaded/viewed in some other way?

 

[Rohit Subhedar]

You mention fetch, does this issue show up when viewing reports on the web portal, or when downloaded/viewed in some other way?

Hello @KyriacosS_3CX,

this issue show up when viewing reports on the web portal.

 

[KyriacosS_3CX]

Double checked on our side and could not see such issue in Update9.
Are you using office hours for users where they are automatically logged in the Queue or you manually login to the Queue?

@Rohit Subhedar : Can you advice on Theodoros question?

 

[Rohit Subhedar]

You mention fetch, does this issue show up when viewing reports on the web portal, or when downloaded/viewed in some other w

time discrepancy all over the 3cx ho raha hai eventhough timezone is correct select in 3cx

user logged in queue by manually but also we set the office hours as well.

Double checked on our side and could not see such issue in Update9.
Are you using office hours for users where they are automatically logged in the Queue or you manually login to the Queue?

 

[TheodorosG_3CX]

If the user manually login to the queue, how it is defined that there is time difference in the report?
Note that if you set to automatically login using the Office Hours this will depend on the option to "Log Out From Queues" in the call forwarding options of each user.

 

[Rohit Subhedar]

If the user manually login to the queue, how it is defined that there is time difference in the report?
Note that if you set to automatically login using the Office Hours this will depend on the option to "Log Out From Queues" in the call forwarding options of each user.

If i logged in 10:05 AM IST in the report it showing 10:20AM.

 

[TheodorosG_3CX]

What is the timezone of the PC from where you generate the report?

 

[Rohit Subhedar]

What is the timezone of the PC from where you generate the report?

(UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi

 

[TheodorosG_3CX]

Try from a PC with different timezone or try to change on this specific, you see a difference?

 

[Rohit Subhedar]

Try from a PC with different timezone or try to change on this specific, you see a difference?

i alreay tried as cutomer and me both have a diffrent pc .

 

[TheodorosG_3CX]

Both PC have the same timezone?

 

[Rohit Subhedar]

Both PC have the same timezone?

yes

 

[TheodorosG_3CX]

As mentioned we cannot see any issue on our side on the report.
You may create a support ticket to check further.