Following the recent 3CX major update, we have one user who is experiencing an issue that did not occur until after the update took place. When this user's direct line number is called, she does not get any ringing on her end. This has been confirmed in both the mobile app, the website on desktop, and the PWA on desktop as well. The person who is calling this user only hears a couple rings, then following this just gets a busy tone or the line goes dead.
Furthermore, her call history then populates showing around a dozen calls instead of just one from the caller, and we can confirm this happens with only one call made. The user is in the "Available" status in 3CX and we cannot find any other status that is preventing her from receiving calls, or causing her missed calls to duplicate significantly. Are there any settings conflicts or other issues we can check for?
Furthermore, her call history then populates showing around a dozen calls instead of just one from the caller, and we can confirm this happens with only one call made. The user is in the "Available" status in 3CX and we cannot find any other status that is preventing her from receiving calls, or causing her missed calls to duplicate significantly. Are there any settings conflicts or other issues we can check for?
