AI Agent Chat - text formatting

[eig-support]

Hi All,

We are currently testing the AI chat functionality within 3CX and was wondering whether the answers provided by the AI Agent can be formatted in a markdown style, for example if within the knowledgebase article a particular keyboard follows this format **...**, then it should be printed as bold.

Is this something which can be done?

Thanks in advance!

 

[Voxi]

✓ VERIFIED SOLUTION BY AUTHOR​

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The AI Agent in 3CX can use knowledge base articles formatted in Markdown, and language models generally handle Markdown structure well for retrieval and context. However, when the AI Agent responds in chat, the output is plain text—Markdown formatting like **bold** will not be rendered as bold in the chat interface. The best practice is to structure your knowledge base content clearly using Markdown for better retrieval, but do not expect formatting (bold, italics, etc.) to be visually rendered in the AI Agent's chat replies. Plain text is what users will see in the chat window, so focus on clarity rather than formatting effects for end users.

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