3CX Live Chat button not showing as online on two WordPress stores after successful integration

[germanattire]

Hi everyone,

I'm hoping someone can help me troubleshoot an issue with my 3CX Live Chat integration.

I have successfully created my 3CX account and integrated the live chat widget on both of my online store:

• https://germanattire.com/
• https://germanattire.co.uk/

The chat widget appears on both sites, but the chat button never becomes active or shows as online. Visitors cannot start a live chat because it always appears unavailable.

Here's what I've already checked:

• Created and verified my 3CX account.
• Installed and integrated the chat widget on both websites.
• Published the live chat configuration.
• Cleared the website cache and browser cache.
• Tested in different browsers and incognito mode.
• Confirmed the widget code is loading on the pages.

Despite this, the chat button still doesn't show as online on either website.

Has anyone experienced this issue before? Is there a setting in the 3CX Admin Console that I might have missed, such as agent status, queues, office hours, routing, or licensing?

Any guidance or troubleshooting steps would be greatly appreciated.

Regard

German Attire

 

[KyriacosS_3CX]

Hello,

I see you have it working on .co.uk now?