Call Summary in Web Client / PWA

[KyleKSIP]

Is it possible for Users to view their Call Recording/AI Summary in the Web Client?

I as the admin am able to view them from the admin side under Recordings or Reports>Call Logs, but end users are not able to from their Recordings menu... Unless I am missing something?

 

[KyleKSIP]

Update: I found if I hover over the recording, I am able to see them via the Web Client/PWA.

Is there a way they can add a button for Summary as well? The Summary that is listed is cut off if it gets too long. Should I cross post this to the Web Client Forum?

 

[LoganBondINS]

Looks like as of v20 update 9 if you click on a recording from the web client's recording menu, you can see the full call summary as a user

 

[nikolascx]

Hi Team
Yes check rights and if all is set, you can see..