Hello,
I'm not sure if this is the right place to submit a feature request, but I would like to suggest an improvement.
I have enabled the Call Transcription option in the user settings, and it works correctly. However, I would like to receive call transcriptions only for a specific call queue, for example "Support", and have them sent to a dedicated email address (e.g. [email protected]).
A behavior similar to the existing feature for missed queue call notifications, where one or more email addresses can be configured.
Currently, call transcriptions are sent for all calls answered by a specific user extension. In our environment, the "Support" queue is handled by multiple agents, so we would prefer to receive transcriptions at the queue level, regardless of which agent answered the call.
Thank you.
I'm not sure if this is the right place to submit a feature request, but I would like to suggest an improvement.
I have enabled the Call Transcription option in the user settings, and it works correctly. However, I would like to receive call transcriptions only for a specific call queue, for example "Support", and have them sent to a dedicated email address (e.g. [email protected]).
A behavior similar to the existing feature for missed queue call notifications, where one or more email addresses can be configured.
Currently, call transcriptions are sent for all calls answered by a specific user extension. In our environment, the "Support" queue is handled by multiple agents, so we would prefer to receive transcriptions at the queue level, regardless of which agent answered the call.
Thank you.
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