New trial - can't reset password

[snewman77]

I just learned about 3CX and created a hosted trial today. I saved my 3CX account password in my manager but I don't have the password to my instance that was created. I try to do a Forgot Password but no email is sent. I did a message trace to make sure the email wasn't the victim of a rule or quarantine. Please advise.

 

[BrunoI_3CX]

Hello @snewman77

Since you mentioned that this is a Trial system, could you please confirm whether you have configured your own SMTP server for sending emails? We ask because Trial licenses do not have the 3CX SMTP service enabled by default.

If you require the use of the 3CX SMTP service, we would suggest contacting your Sales Representative to inquire whether it can be enabled for your trial license. Alternatively, you can reach out to our Customer Success team by submitting a request using the following form: https://www.3cx.com/contact/

 

[snewman77]

I appreciate the response @BrunoI_3CX . I had literally just set up the server and it listed a password but I mistakently thought I had saved into my password manager so I never actually logged in to be able to set up anything. I thought a password reset should work based on the email that came when the server was properly setup. I tried to find somewhere to open a ticket but it appears it only directs to the forums, thus I tried here. I may just try creating a new server and see if it lets me.

 

[fxbastler]

@snewman77
Do you have console access to the system where the 3CX is installed?

If yes, then look here
https://www.3cx.de/forum/threads/adminzugang.121493/post-439234
and maybe use a translator.
If it is a Windows-based 3CX installation, the procedure is similar. I can write it down here.
There are even simpler ways (backup, change SMTP service and restore, etc.), but the explanation is longer for those who don't know what it's about.