Option to hide the in-call recording indicator per user/role while recording stays forced ON

[_aMiCiCi_]

Problem:
When "record all calls" is enforced and agents cannot start or stop recording, the Web Client and apps still display a recording indicator to the agent for the entire call, and there is no setting to turn it off. In deployments that record 100% of calls for compliance, with the external party informed in the welcome greeting, the internal agent does not need a permanent on-air indicator, and there is no way to remove it.

Request:
Add an Admin-controlled setting, applied per user or per role, that hides the in-call recording indicator in the clients while server-side recording keeps running exactly as configured. It should sit next to the existing "cannot start/stop recording" and "cannot access recordings" permissions. Desk phones already show no indicator for server-side recording, so this simply brings the clients in line.

Real use case:
A multi-branch retail business records every call for quality and compliance (callers are notified up front). Front-desk staff do not need, and should not be distracted by, a persistent recording indicator; the business only needs the recording to happen reliably in the background.

For clarity, this is different from the existing "User-level recording opt out" idea (which lets the external caller opt out via DTMF): this request is about the visibility of the indicator to the internal agent, with recording always on.

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Note: this request belongs in the 3CX Ideas > Web Client sub-forum. I'm posting it in the general forum because my account cannot currently create threads in the Ideas forum, even as a Bronze Partner. Could a moderator please move it there and, if possible, correct my account permissions (ID) so I can post ideas directly in the future? Thank you.

 

[SweetAction]

Note: this request belongs in the 3CX Ideas > Web Client sub-forum. I'm posting it in the general forum because my account cannot currently create threads in the Ideas forum, even as a Bronze Partner. Could a moderator please move it there and, if possible, correct my account permissions (ID) so I can post ideas directly in the future? Thank you.

Ideas is restricted to gold and above partners. I've never seen mods move a post into that subforum, but who knows. Likely best to ask your distributor to post it on your behalf.

Front-desk staff do not need, and should not be distracted by, a persistent recording indicator;

Is this really the reason or does the business just not want people to know they are being recorded? I don't care either way and it doesn't detract from the feature request, but is a disabled button in the UI such a distraction? I think someone is being fed a line here.

 

[Alphabetic]

How is it a distraction? It doesnt flash or anything... Surely theyre on other windows on their PC and not staring at the 3CX client.

 

[Claas Felix Beyersdorf]

From my point of view the possibility to hide the recording indication would be wrong. The current implementation is the correct way. Some countries might even require it. (Staff needs to know they are recorded). And as it really doesn't hurt as long as everyone knows that they are getting recorded.

And another example: I'm sure a CEO wouldn't like that admins could activate hidden call recordings for their CEO extension.