Ai agent take seconds to respond

[Bernasos]

Dear 3CX Support Team,

We are experiencing an issue with the AI Agent, as it takes several seconds to respond after the call is transferred to it.
when a customer asks a question, the AI Agent takes a noticeable amount of time before providing a response. The overall response time is slow, which affects the customer experience during the call.
3CX PBX version : 20.0
The 3CX AI version: OpenAI model

 

[TheodorosG_3CX]

What is the exact version of the PBX and AI? Are you under the below?

 

[KyriacosS_3CX]

And in addition to the above, what is the AI agents config? Are thy using our standard prompts or were they modified? Are there any knowledge sources configured?

 

[Bernasos]

THE PBX : 20.0.8.1121
AND
AI :1.4.48
The AI agents are using customized prompts.
The prompts were modified to include company-specific instructions and call-handling rules.

 

[KyriacosS_3CX]

Hi,

Review our Blogs on prompt customizations:
https://www.3cx.com/blog/docs/ai-agent-prompting-part1/
https://www.3cx.com/blog/docs/ai-agent-prompting-part2/