New extensions not receiving welcome emails users unable to log in

[Andrius Pletniovas 10]

Hey everyone,


Running into a weird one. I'm on 3CX PRO v20.0, self-managed, 8SC license. Just set up a batch of new extensions through the Management Console and basically none of the users got their welcome email, so they've got no way to log in.


Checked spam, nothing there either. Not sure if it's an SMTP thing on my end or something else going on.


Don't have a support ticket available right now so figured I'd ask here first.


Anyone run into this before? Also curious if there's a quick way to just resend the welcome email per extension, or manually set a password instead of waiting on email.


Thanks in advance!

 

[NikosT_3CX]

@Andrius Pletniovas 10 please contact our CSR Team.
The Team will check this and get back to you :

https://www.3cx.com/company/contact/

 

[Alphabetic]

How restrictive is your firewall out?
What SMTP server have you chosen?
Did these email addresses exist before extensions were created?

 

[Evolute IT]

Hey everyone,


Running into a weird one. I'm on 3CX PRO v20.0, self-managed, 8SC license. Just set up a batch of new extensions through the Management Console and basically none of the users got their welcome email, so they've got no way to log in.


Checked spam, nothing there either. Not sure if it's an SMTP thing on my end or something else going on.


Don't have a support ticket available right now so figured I'd ask here first.


Anyone run into this before? Also curious if there's a quick way to just resend the welcome email per extension, or manually set a password instead of waiting on email.


Thanks in advance!

Do you have the M365 integration enabled?