Email Transcripts from AI Agents in V20 Update 9

[Kevin Attard Compagno]

Get call details, summaries and transcripts by email.​

3CX V20 Update 9 introduces a new feature for AI Agents: Send Email. This allows AI Receptionists and AI Personal Assistants to send an email with key call details when a call is blocked, screened or disconnected based on your AI Agent settings. The email includes caller details, an...

Continue reading the Original Blog Post.

 

[Connor Maith]

Hi

Will emailing call transcriptions be available for calls that are recorded and answered by a real person?

Thanks!

 

[Evolute IT]

Hi

Will emailing call transcriptions be available for calls that are recorded and answered by a real person?

Thanks!

In a user's options: Call Recording Notification.

 

[kseba77]

Can you please release this update tomorrow ;-)

 

[SteveITS]

Update 9’s been released already.

 

[kseba77]

Update 9’s been released already.

I jumped the gun here. Thank you for correcting me Steve but this is still not what I need. I need to be able to send an email anytime the Ai agent interacts with someone not just when the call is blocked or a person is abusive on the phone. Can that be added, I guess to update 10? thank you

 

[Curtis C]

Ok, I'm newer to the AI game here as I just went live with it for 2 clients. Why does every email give the full call transcript. My end users have asked me this and I question it also. It seems like its duplicate information and adds clutter (sorry). If I am out of line here please feel free to put in in my place. If that's the way it is then that's the way it is. I'm just curious. Thanks and don't rip me to bad if I'm wrong about this. Thanks in advance