3cx windows app tripled call

[Alle CTEC]

Hi, I have a user with the 3CX app and a Fanvil X3U phone. Randomly, during a conversation, the application will triple the current call. At that point, every option is disabled except hanging up. I've attached a screenshot of the 3CX Softphone app, which has obviously already been reinstalled.

 

[Charles_3CX]

Hi, which version are you using, please? Is this the latest 5.7?

From the app > 3 dots> About.

 

[Alle CTEC]

Hi, which version are you using, please? Is this the latest 5.7?

From the app > 3 dots> About.

View attachment 52118

Yes

 

[Charles_3CX]

Does this happen only with the app, or also with the web client? Check this on their mobile app, please and with internal and external calls?

 

[Alle CTEC]

Does this happen only with the app, or also with the web client? Check this on their mobile app, please and with internal and external calls?

The user has no apps on their smartphone, and the problem has currently only appeared on internal calls. The client has been removed, the workstation has been rebooted, and the app has been installed directly from the store.

 

[Charles_3CX]

I suggest opening a support ticket with us to request and review the data required to check this.