Request to Enable Microphone and Audio Switching During 3CX Calls

[WJ England]

Good morning,

It would be very useful to have the possibility, through the 3CX app and web browser, to switch audio devices (microphone and speakers) during an ongoing call.

Currently, when we make a call and are using, for example, a headset, we cannot switch to the computer's microphone and audio without ending the call.

This functionality is already available during video meetings, but it is not available for standard phone calls. Therefore, it would be very useful to have the same capability during regular calls as well.

 

[Alphabetic]

In the web browser can you not go to Settings > Audio/Video and change?

cant try, as i dont have anything but a headset.

 

[Alejandro_3CX]

Hi @WJ England the input and output device is linked through media negotiation at the exact moment the call is established. Once the call is active, the audio stream will be blocked with the initial device identifier. If you try to change the headset in the app options or in Windows while you speak, the change will not be re-negotiated (hot-swapping). The settings are saved to apply to the next call.

Since the app does not renegotiate the hardware in real time, the only way to achieve this without hanging up the call, you may park the active call, change the device settings in the 3CX app, then you recover the parked call. When you pick it up again, the app will start a new audio session with the new headset.

Have a good day!