Our call handlers are reporting that in the desktop app when they answer an inbound call and go to transfer it to the proper user if they type "userfirstname" in the enter name or number section for a second they see the users picture and extension but then the CRM records flow in and push the extension to the bottom of the list below any matching CRM record often this loads right as they go to transfer causing them to click some random CRM record not an extension.
Anyone have a fix for disabling the CRM search without breaking using it as caller ID the web version keeps the 3cx users extension/did above all the crm records only the softphone does this.
Anyone have a fix for disabling the CRM search without breaking using it as caller ID the web version keeps the 3cx users extension/did above all the crm records only the softphone does this.
