Original Caller ID Not Passed to Vapi AI When 3CX Forwards the Call

[3CTEL]

Hi,

I'm having an issue with Caller ID when 3CX forwards an unanswered inbound call to my Vapi AI agent.

The original caller's number is correctly received by 3CX, and it also appears correctly in the VoIP.ms CDR.

However, when 3CX forwards the call to Vapi, Vapi receives the VoIP.ms main trunk number instead of the actual caller's phone number.

Is there a way to configure 3CX to pass the original caller's Caller ID to Vapi when forwarding the call, instead of sending the VoIP.ms trunk number?

 

[Alejandro_3CX]

Hi,

I'm having an issue with Caller ID when 3CX forwards an unanswered inbound call to my Vapi AI agent.

The original caller's number is correctly received by 3CX, and it also appears correctly in the VoIP.ms CDR.

However, when 3CX forwards the call to Vapi, Vapi receives the VoIP.ms main trunk number instead of the actual caller's phone number.

Is there a way to configure 3CX to pass the original caller's Caller ID to Vapi when forwarding the call, instead of sending the VoIP.ms trunk number?

Hi checking VoIPms they didnt support the clip no screening feature https://www.3cx.com/partners/sip-trunks/canada/




So you can only send as outbound caller id the numbers that are under your sip account and not any caller id.