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  1. NickD_3CX

    Solved Incoming SMS/MMS messages not working on 3CX v18.x

    Glad you got it figured out! Yes having the full Certificate chain is very important. For future readers, a good way to check is using https://www.sslshopper.com/ssl-checker.html, it will tell you if there is something missing or not.
  2. NickD_3CX

    Solved 3cx Import wrong CSV file Issue

    Glad to hear that!
  3. NickD_3CX

    Solved How do you troubleshoot inbound SMS routing?

    Does the "incorrect user" that is receiving the messages from this user have an active conversation with this number? If yes, advise them the click on the "Dealt With" option in their chat, then send another message from that number. With SMS, what 3CX does is if Ext X sends/receives a SMS to a...
  4. NickD_3CX

    Transfer to call to extension's VM

    This is what I noticed as well. Technically from a Team perspective, transferring to another Extension e.g. 100, or transferring to a VMail of an Extension e.g. *4100 should be the same, for some reason though Teams does not "like" the * symbol. What you could do to work around this Teams...
  5. NickD_3CX

    Solved License activation problem

    Hmm, yes I did, check your Personal Messages. But, @MuratDemirtas is pretty much walking you through the same things I would. Also if you have installed 3CX on a Windows Server, make sure that: It is a supported Windows version...
  6. NickD_3CX

    Transfer to call to extension's VM

    Hi! Who are you trying to Blind Transfer to *4<Ext Number>, is the Caller an External Number coming in via a SIP Trunk, another 3CX Extension that has been synced with Teams, or a Teams users that is not synced with 3CX?
  7. NickD_3CX

    Two 3cx users had same o365 email - fubar

    Hi! The easiest way to achieve this is to remove the email from O365 sync as you did, then delete Ext 224 and recreate it with the same Ext Number but a bogus email address. This should remove the "MS365" label for 224. Now, add the O365 Users email to Ext 102, then re-add the O365 email to...
  8. NickD_3CX

    Live chat HTML - still cant stop the pop out?

    I believe the new WP Plugin that is built for 3CX StartUP and 3CX V18 U4 and above will no longer pop out into a new window, instead it will remain embedded. I don't though know a way for the Live Chat Code Generator to not pop out.
  9. NickD_3CX

    Change of FQDN Endpoint Due with Update 2 Beta

    I will send you a PM shortly to try and help you get the product activated.
  10. NickD_3CX

    problem WITH update url in plugin livechat new Versione 10.0.1

    I see, the Live Chat that is currently available on the Wordpress plugin repository is only compatible with V18 U4 and 3CX StartUP. This means that right now you have 2 options: a) Deploy 3CX StartUP instead of an on-prem installation and use the WP plugin...
  11. NickD_3CX

    problem WITH update url in plugin livechat new Versione 10.0.1

    What version is your 3CX installation? This may also provide some more insight: https://www.3cx.com/blog/news/live-chat-wordpress-attention/
  12. NickD_3CX

    FlowRoute -Outbound MMS works, Inbound doesn't

    Try settings 3CX in Verbose logging, then sending a test SMS with something like "this is a test message" text and wait 2-3 minutes. Then open the 3cxManagementConsole.log file and search for the specific text you sent. If you don't find anything, then indeed the message is not arriving on our...
  13. NickD_3CX

    Solved Network unreachable, No route to host, phones disconnection

    Glad to hear you got it working, but that is indeed strange. Anyhow, I will mark this thread as 'Solved'.
  14. NickD_3CX

    Force LetsEncrypt SSL Renewal after v18 Upgrade

    Glad it worked out after waiting on it overnight. You can force a certificate renewal, but I wouldn't resort to that unless I saw 3-4 days of emails stating that the renewal failed overnight, it could have simply been a temporary outage at that time of Let's Encrypt...
  15. NickD_3CX

    3CX Desktop App for Mac

    Hi! This looks like the PWA App. Open your web browser and open your WebClient and log in there, then you should see the icon for the Mac Client. The URL for your Webclient will be something like https://<your FQDN>/webclient
  16. NickD_3CX

    Force LetsEncrypt SSL Renewal after v18 Upgrade

    If you check your FQDN in something like https://www.sslshopper.com/ssl-checker.html, what does it say? Does the Common Name match the FQDN? Could it be that the FQDN is resolving to the wrong IP or that you have at some point manually replaced the certificates?
  17. NickD_3CX

    17 Grandstream HT801 were registered and now only 4 with 3CX SBC

    Hi! As you are in this situation, the first thing you would want to check is if you have the latest firmware that the Grandstream website offers. That may not be the solution, but while you're at it, you might as well bring them up to the latest. Onto the issue, unfortunately a lot of these...
  18. NickD_3CX

    Solved CVE-2022-28005 CVSS 9.8 in 3CX V16 - when hotfix will be available ?

    V16 installations were not affected by this, so there is nothing to do. Once you decide to upgrade to V18, the version that is currently out has this patched, so at not time during the process will you be subject to this vulnerability. I'll mark this one as 'solved'.
  19. NickD_3CX

    Solved Custom voicemail announcement + email notification

    Hi! You can log into the WebClient and from the "..." menu, go to Settings --> Greetings and you can record or upload a WAV prompt. This is not possible.
  20. NickD_3CX

    3CX backup failed

    OK, but after you click "Location", if you press the "..." to choose the Path, can you see the Buckets and the various folders you may have in them?
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