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  1. Guillaume Bourgeois

    version mismatch

    This license appears to be a perpetual license without active maintenance. Is that correct? Or is this license expired? What do you see when you check the license on customer.3cx.com portal ?
  2. Guillaume Bourgeois

    Hide unregistered extensions, system wide

    Post in the appropriate section; this will allow people to vote. Make sure to search before posting and simply vote if it already exists. https://www.3cx.com/community/forums/3cx-ideas/
  3. Guillaume Bourgeois

    3CX restore in V20

    The instructions can be found here: https://www.3cx.com/docs/manual/backup/#h.702lqsu9nl85 Could you please clarify your question? Does the documentation adequately address your query?
  4. Guillaume Bourgeois

    version mismatch

    Please clarify. Would a screenshot help to better understand? (Make sure to hide the license key if applicable.)
  5. Guillaume Bourgeois

    Why have a fax server and fax forward extensions? Isn't it redundant?

    A FAX extension does not forward received faxes via email. It is intended to be configured on a SIP device. Unlike Fax Forward Extensions, this is designed to forward incoming faxes via email. https://www.3cx.com/docs/sip-trunk-faxing/
  6. Guillaume Bourgeois

    3cx Upgrade queries

    You have a PBX installed locally, on the same network as the phones, and in case of a failure, you switch to a cloud setup? Correct?
  7. Guillaume Bourgeois

    3cx Upgrade queries

    Make sure the license is registered to the email address you use with 3CX. You can update this email address directly in the PBX under the “License Info” section.
  8. Guillaume Bourgeois

    Switching from unsupported trunk to supported

    I’ve experienced it myself. Switch to a supported provider, and you won’t have this issue anymore. Does the change carry the risk of temporary service downtime? Yes. Is there a solution to anticipate ALL risks? No. The solution will vary depending on your actual SIP trunk provider and new SIP...
  9. Guillaume Bourgeois

    3CX update to V20 not provisioning phone

    You are likely accessing the 3CX Dashboard/WebClient via the local IP of the PBX or FQDN without HTTPS, which is probably indicated by a red bar. Is the Split DNS or Hairpin NAT configured?
  10. Guillaume Bourgeois

    Switching from unsupported trunk to supported

    Many SIP trunk providers offer step-by-step assistance for the migration process (porting), and several even handle it directly within your phone system if you grant them access. For example, a reseller I know very well is @ConceptsWeb, who resells SIP trunks from a North American provider...
  11. Guillaume Bourgeois

    Unable to Renew Subscription Without Hosted Option

    In any case, in the examples you referenced, they were directed to the appropriate department, as I have done. ;) The contact form is the solution.. to reach the right department.. :)
  12. Guillaume Bourgeois

    Unable to Renew Subscription Without Hosted Option

    3CX does not make any changes to accounts or licenses through the forum. Please use the contact form: https://www.3cx.com/contact/
  13. Guillaume Bourgeois

    how do you load 3CX v20 without a backup file?

    Version 20 requires a configuration file generated from the config file generator at ; https://install.3cx.com/?license= Where is your license key. Or, restore backup. It’s going quite well, I like it. If you open the configuration file with Notepad++, you can further customize it. This is a...
  14. Guillaume Bourgeois

    Cannot renew SSL manually

    Generate a support file, Upload it to your OneDrive or Google Drive. Send me the download link in a private message. I will review the logs.
  15. Guillaume Bourgeois

    Cannot renew SSL manually

    echo -e "\n\n$(for ip in v4 v6; do curl -s https://discover$ip.3cx.com/getip; echo; done)\n\n" Do you receive one IPv4 address and one IPv6 address? What router (firewall) is positioned in front of your PBX?
  16. Guillaume Bourgeois

    SSL Certificate expired - cannot log in to PBX

    So, no one will know that I’m wearing pink underwear? :p xD Have a great day, Nicholas.:p
  17. Guillaume Bourgeois

    SSL Certificate expired - cannot log in to PBX

    Did I miss something How did you spot that? Lol Oh ! You must be a psychic! Nice ! :p BUT, please don’t tell anyone the color of my underwear! :oops:
  18. Guillaume Bourgeois

    how do you load 3CX v20 without a backup file?

    Here is the procedure for installing on Windows: https://www.3cx.com/docs/manual/phone-system-installation-windows/ Or on Linux: https://www.3cx.com/docs/manual/installing-debian-linux-pbx/ What you need to focus on is the section “Upload config file.” You can find more information about the...
  19. Guillaume Bourgeois

    Not able to integrate Voip Numbers with 3cx

    The SMB version does not support “Generic Provider.” You must use a supported provider. https://www.3cx.com/partners/sip-trunks/ FYI ; https://www.3cx.com/community/threads/generic-sip-trunk-option-not-available-in-smb.124768/
  20. Guillaume Bourgeois

    V20 Upgrade - Self Hosted via MS Azure Issue

    @TheodorosG_3CX Duplicate ; https://www.3cx.com/community/threads/v20-upgrade-self-hosted-via-ms-azure-issue.130213/
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