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  1. Call logs viewing

    Fair suggestion. They specified that they would like to see it in "real-time". My understanding is that the call log can only be viewed through the Admin Panel. And to get access to the Admin Panel you need a role more privileged than "User".

  2. Call logs viewing

    Hi all, Is there any way to let users see the entire call log without promoting them to the "Manager" role? As far as I could find officially, the call logs are only available through the "Admin panel", and to access it you need a more privileged role (such as manager). I am asking this again...

  3. Licence for a test instance of MCM

    Okay, thanks for the clarification. I do think that it could be useful to have a test enviroment for this as well, but alas. It is what it is.

  4. Licence for a test instance of MCM

    Hey all, We are trying to boot up a test server for 3cx MCM. Are NFR licences allowed in these setups? We have a couple: But I cant seem to get any to work. Is "Disconnecting" a licence enough for this or does the licence need to be a commercial one? Thanks for the info Cheers

  5. Looping message that all agents are unavailable while waiting in queue

    This is true. But this is what we have. Also this is a type of solution. For my example the customer wanted to customise the message played every 20s.

  6. Looping message that all agents are unavailable while waiting in queue

    See Voip Tools post above, they mention CFD, and I agree with them.

  7. Looping message that all agents are unavailable while waiting in queue

    Unfortunately not :( Bake it in to the audio, or do what was suggested by me or Voip Tools. There is no "baked in" or "native" way for this to be done.

  8. Looping message that all agents are unavailable while waiting in queue

    Hey guys, as the title says, the end goal is to have a repeating message every 20ish seconds during call wait in queue. Is there a way to do this without baking it in to the MOH message? A bit more detail on a customer request: 1. route a call to a certain group of agents 2. if no one picks up...

  9. Routing calls based on office hours and holidays - help

    Sorry for the short description in the diagram fields. I was trying to keep it "to the point" What I meant by with "ANY DID" was that whichever DID recieved the call it would behave in this way as described in the diagram. So I wanted to put behavior on the DID instead of the object its assigned...

  10. Solved IVR routing priority

    Silly question possibly, when a holiday lands on a weekend, and an IVR has different routes for holidays and weekends, which one takes priority? Is it Holiday? -> Weekend? -> Break? -> Open Office or Weekend? -> Holiday? -> Break? -> Open Office Thanks

  11. Display name on Dect

    I am researching this exact thing (literally exactly this), and I would also like a solution if possible. Have you managed to resolve this in any way since you posted this? Thanks

  12. Queue announcement on "unanswered call"

    Simple question for a second opinion: Some of my customers requested to have a prompt after a queue was unanswered, and then the call should end. I am doing this now as follows: - forward unanswered call to IVR with intro prompt and no options set - set "If no input within seconds" timeout to...

  13. Solved CID + DID routing of calls

    Nicholas thank you for the reply. This makes things clearer. I will attemp using the script you suggested. This can be marked as resolved. Thanks :D

  14. Solved CID + DID routing of calls

    Hey all, I have read about this topic that unfortunately 3cx cannot route calls based both on DID and a CID rule. I was just wondering if anything has changed? :D The task I want to accomplish is something like this: 1. If a call is made to some DID (ex. +12345678): a. If the number calling...

  15. Solved Incoming caller ID too long

    Nicholas, thank you for the reply. This is exactly the change that was requested. Now the call ID doesn't end halfway on the screens of the customers. Passing on the thanks from them as well :D This can be marked as Solved.

  16. Solved Incoming caller ID too long

    Im glad there is something I can at least try. Maybe our customers will find this enough. Can you please tell me where this can be done? I am a bit taken aback with this comment. Please refrain from this in the future when replying to my posts. I don't want to engage in this kind of language...

  17. Solved Incoming caller ID too long

    Hello all, We have upgraded several of our customers to 3cx v20 and some of them have asked for us to change the incoming caller ID back to how it was. Previously both incoming and ougoing calls only showed the number +123456789 (or the "Name(Extension)" format if it was an internal call) in...

  18. Cannot download remote phonebook

    Thanks for the input guys. Hope this will serve anyone else looking for this info :D

  19. Cannot download remote phonebook

    Ive been wrestling with this issue for 2 weeks now. The 3CX support in the ticket was like "Go ask Yealink". Although that turned out to be true in the end, A response similar to JohnS_3CX would have been a lifesaver, and would have saved me 2 weeks of digging. Note: the following steps were...

  20. Outbound Rules and Departments

    If I dont specify the Department in outbound rule in 3CX v20, does it apply to all departments or to none?
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