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  1. Upgrade from v18 to v20 – Blocked Access to Hotfixes

    Hello, I'm currently trying to upgrade from version 18 to version 20, but I'm encountering an issue where the process is blocked. The upgrade script attempts to download a file from this URL but receives a 403 Forbidden error. When I try to access the page manually, I get the same response...

  2. Call forwarding stopped working after updating to V20

    Hello @SteveITS , Yes, my SIP Provider Telekom does support Clip No Screening, it worked with the v18 version. I believe the issue lies in the Outbound Parameters of the trunk. I can't modify these parameters directly in the trunk, so I created a custom template. However, I'm unable to upload...

  3. Call forwarding stopped working after updating to V20

    Hello @NicholasP_3CX, i made forwarding on the profile and it still doesn't work. I mean it works but the "Main Trunk Number" is shown instead of the original phone number from caller. I tried creating a new sip trunk using different provider templates but it sadly still doesn't work.

  4. Call forwarding stopped working after updating to V20

    I get what you're saying about 3CX and extensions, but this worked perfectly fine with V18. We could set call forwarding directly on our Snom phones without any issues, and it didn't interfere with other devices on the same extension. We'd really like to keep managing forwarding directly on the...

  5. Call forwarding stopped working after updating to V20

    Hello @NicholasP_3CX, thanks for the quick response. I understand what you're saying about using profiles and call forwarding from the PBX, but the challenge is that we have over 300 Snom phones in our organization. Managing call forwarding settings directly through the PBX for all these...

  6. Call forwarding stopped working after updating to V20

    Hi everyone, I recently updated to the latest V20 version, and ever since then, I've been having issues with call forwarding. Before the update, I had set up call forwarding to redirect my calls to another number when I wasn't available, and it was working perfectly. However, after the update...

  7. 3CX Busy Call showing as unanswered in Call Log

    Hello, if a extension is busy, the call gets filtered as "unanswered" in the Extension Statistic Report. Basically "Busy" is returned when calling a extension that is already in a call. That call doesn't go trough, but it gets filtered as "unanswered" in the Extension Statistic Report. Is...

  8. Change P-Asserted-Identity with API

    Hello, is it possible to change the P-Asserted-Identity by a call using the 3CX API? Best Regards, Sadin Junuzovic

  9. P-Asserted-Identity Field Dynamic

    Oh okay, thank you very much! You helped as alot. We will try and contact our provider and see if we could make this somehow work. Thanks for your time and have a nice day!

  10. P-Asserted-Identity Field Dynamic

    Yeah, that works now, but if a inbound call(123456789) goes to extension 100 and the extension has an outbound caller ID of 9874564321, the number from extension 100 would be displayed. Is it possible that the number from inbound call (123456789) is displayed?

  11. P-Asserted-Identity Field Dynamic

    Hello YiannishH, oh the issue is now resolved. Thank you, but I have one more question. Is it possible to populate the field with the trunk number but display the caller id of the person performing the call? With the options that you sent, caller id of the person performing the call is...

  12. P-Asserted-Identity Field Dynamic

    3CX Version, Professional Dauerlizenz 16.0.9 Server OS, Windows Server 2016 Datacenter 1607 Hello, we have a problem with redirecting calls. Providers in foreign countries (for example poland) use the number from P-Asserted-Identity Field, so we need to set it to OriginatorCallerId...

  13. Solved Missed calls are not showing up when busy

    Hi John, thanks for the fast response. The problem is that we don't use webclients. We only use the SNOM deskphones, but it isn't so bad if there's no workaround. Anyway thanks for your time.

  14. Solved Missed calls are not showing up when busy

    Hello, we have a problem with our 3CX (Version 16.0.9). We are using the 3CX in combination with SNOM-Phones (SNOM D345). If a number-extension gets called while the number-extension is already in an other call, missed call isn't showing up. We fixed it temporarily with activating "accept...
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