Upgrade from v18 to v20 – Blocked Access to Hotfixes

[haba-beton]

Hello,

I'm currently trying to upgrade from version 18 to version 20, but I'm encountering an issue where the process is blocked. The upgrade script attempts to download a file from this URL but receives a 403 Forbidden error.

When I try to access the page manually, I get the same response.


I found a related discussion in the forum:
Access Denied – Your Request Has Been Blocked

Does this mean that I won’t be able to upgrade until 3CX unblocks the endpoint?

Best regards,
Sadin Junuzovic

 

[SteveITS]

What update of v18 are you on?

 

[TheodorosG_3CX]

Have you received the email notification with the upgrade failure?
This notification will also include a log file with the information of the failed upgrade process.

 

[haba-beton]

What update of v18 are you on?

Im on 18.0 Update 9 (Build 35)

 

[haba-beton]

Have you received the email notification with the upgrade failure?
This notification will also include a log file with the information of the failed upgrade process.

Oh, okay – the logs indicate a different issue:

[33m====== [17:35:15] Upgrade Result: *******************************************[39m
{
  "result": "aborted",
  "time": "30-01-2025 17:35:15",
  "title": "File ownership problem",
  "message": "There are files under /var/lib/3cxpbx/Bin/nginx/conf with the wrong user and/or group ownership. Please make sure the files are owner by the user: phonesystem"
}
[31m[17:35] aborted: File ownership problem - 0[39m

I will change the file ownership to phonesystem and try again.
Thank you.

 

[TheodorosG_3CX]

Correct, the issue is related with the custom certificates ownership.
Proceed as per message in the log and try again.