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  1. ThomB_3CX

    Possible bug? Queue icon does not update after logging out via the 3CX Panel

    Selectively logging out from queues via the panel, does not correspond to the global logout from queues. This is done for the following reason: You are in three queues Queue A - Logged in Queue B - Logged in Queue C - Logged out I globally log out from the queues via the Queue icon I globally...
  2. ThomB_3CX

    Possible bug? Queue icon does not update after logging out via the 3CX Panel

    The global queue toggle will add an agent to all queues in operative mode or remove them from service. However, it will NOT override explicit queue logouts done via the panel.
  3. ThomB_3CX

    Name/Number search loading CRM records after displaying extensions casing incorrect transfers.

    @mkswanson Thanks for your feedback. It will be fixed in the upcoming releases
  4. ThomB_3CX

    Windows Softphone V5.7: One-Click Desktop App Migration

    Continue reading the Original Blog Post.
  5. ThomB_3CX

    3CX Softphone App V5.6

    @MICRpro @MMDTerry After looking into this issue with the headset models mentioned and speaking with HP, we came to the conclusion that this is an issue present from their side. Technical side: the specific Poly headsets (Plantronics Savi 8200 Office Series, and perhaps others) reports itself...
  6. ThomB_3CX

    3CX App Desktop Problems reported by users with the new update

    Currently the way to perform blind or attended transfer is to click on the button, and click on BLF or search for the contact/extension in the transfer page within the dialer. Transfer > go to Team or Contacts and call from there was never a behaviour that the Softphone was capable of
  7. ThomB_3CX

    3CX Softphone App V5.6

    @MICRpro @MMDTerry What are the headsets models? Do they match the supported headsets that HP provided here?: https://www.3cx.com/blog/releases/softphone-override-office-hours/ If yes, please provide us verbose logs of the issue. We cannot reproduce from our end Enable Verbose Logs Click on...
  8. ThomB_3CX

    3CX Softphone App V5.6

    Continue reading the Original Blog Post.
  9. ThomB_3CX

    3CX iOS App V5.6

    Continue reading the Original Blog Post.
  10. ThomB_3CX

    3CX Android App V5.6

  11. ThomB_3CX

    Connect the 3CX Windows App Directly with DATEV

    Continue reading the Original Blog Post.
  12. ThomB_3CX

    3CX Softphone V5.6 Beta

    @rlg beginning of next week
  13. ThomB_3CX

    V20 Update 9 Final: Redesigned Web Client & Smarter AI

    Call operations from Team Page still exists (if you have the necessary role and permissions) Click on the blue hyperlink-like text under the extension name (Usually contains the name and/or number on a call with that extension). Operations will be made available
  14. ThomB_3CX

    3CX Call Logs -> Android Phone Logs

    @SirPumpkinator This is an issues cause by Google in one of the latest updates of Android 16. We have reported it directly to them: https://issuetracker.google.com/issues/525572455?pli=1
  15. ThomB_3CX

    3CX Call Logs -> Android Phone Logs

    @SirPumpkinator it would seem Android have broken this functionality on recent versions of Android 16. Additionally also 17. We are looking into it
  16. ThomB_3CX

    3CX Softphone V5.6 Beta

    @Pieter Nexu are you running PBX V20 Update 9? If not, this is a requirement. Apologies for not making it clear in the blog post. Will remedy this
  17. ThomB_3CX

    Incoming Call Buttons Swapped in Latest Windows Desktop Beta

    Hi @guenter alber @Ricardo.Monteiro I have just published an update to 3CX Beta V5.6 (Build 1162). An update button should be available shortly on the MS Store with a fix handled for the above
  18. ThomB_3CX

    Incoming Call Buttons Swapped in Latest Windows Desktop Beta

    @guenter alber thanks for your feedback. We are investigating this case. Will keep you updated
  19. ThomB_3CX

    Inconsistent BLF call pickup behavior: Yealink phones vs 3CX Windows App

    Thanks for your feedback. What version of the app are you running please? If V5.5, can you run the same on 3CX Beta V5.6? Additionally do you see the same behaviour for Webclient?
  20. ThomB_3CX

    3CX iOS App V5.6 Beta

    Continue reading the Original Blog Post.
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