3CX Softphone App V5.6

[ThomB_3CX]

Softphone App is now ready for production use.​

The 3CX Softphone V5.6 is now ready for production following its beta release. BETA release included office hours override from the Account menu, command-line arguments for configuration, improved Poly headset support, and several usability and reliability fixes. Version 20 Update ...

Continue reading the Original Blog Post.

 

[MICRpro]

Since downloading 5.6, we are unable to answer a call with our Plantronics headsets. We can pickup from the app and sound comes through the Plantronics headset, but the pickup button on the headset no longer works.

Is there a way to download the older V5.5 app?

 

[MMDTerry]

Since downloading 5.6, we are unable to answer a call with our Plantronics headsets. We can pickup from the app and sound comes through the Plantronics headset, but the pickup button on the headset no longer works.

Is there a way to download the older V5.5 app?

Same, we only have 2 people with affected headsets so we haven't spent much time investigating, but it started yesterday.

 

[ThomB_3CX]

@MICRpro @MMDTerry
What are the headsets models? Do they match the supported headsets that HP provided here?: https://www.3cx.com/blog/releases/softphone-override-office-hours/


If yes, please provide us verbose logs of the issue. We cannot reproduce from our end

Enable Verbose Logs
Click on Menu button (...)
About
Click 12 times on the version number. This will take you to Settings Page
Click on Troubleshooting
Enable Verbose logs checkbox

Reproduce the issue and send us the logs via Private Message
Navigate to : C:\Users\{YOUR_USER}\AppData\Local\Packages\3CXDMCC.3CX_bhm4yemhnd70e\LocalCache\Local\3CXSoftphone
Collect the log file, upload to your preferred cloud storage provide (GDrive, Dropbox etc)
Share me the link via PM

 

[MMDTerry]

Yeah, ours are Savi w8200b's. Worked fine until yesterday. The Poly app, 3cx, and firmware are up to date. Also, the headset no longer appears under headsets. I'll send you the log.

 

[MICRpro]

We are running Savi W740 headsets. I can't tell if this headset is still supported or not.

 

[bitn2]

We are running Savi W740 headsets. I can't tell if this headset is still supported or not.

Its not under the supported headsets

 

[ThomB_3CX]

@MICRpro @MMDTerry

After looking into this issue with the headset models mentioned and speaking with HP, we came to the conclusion that this is an issue present from their side.

Technical side: the specific Poly headsets (Plantronics Savi 8200 Office Series, and perhaps others) reports itself as a Phone rather than a headset.
Softphone expects the USB connected device to report itself as a headset. This is in line with USB HID specifications.

Please contact HP support directly in case this impacts your deployment requirements.

 

[MICRpro]

We ended up ditching our old Plantronics headsets and hav replaced them with the Yealink WH66 headsets for $135ea. This turned out to be an upgrade - seamless integration with 3CX, improved call quality and range. Plus these were a third the price of comparable HP Poly headsets.