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  1. Jeff Dodge

    Outbound SMS issues.

    We are having outbound SMS issues. Here is my setup… We have a primary 888 number that is pointed at a IVR, from the IVR we have the “forward sms” set to be a call queue. When inbound messages come in we receive them just fine and we are able to reply to them. The problem is when we try and...
  2. Jeff Dodge

    3CX Call Lookups are Failing

    ystem.Exception: Server returned a non successful status code - HTTPStatusCode=BadRequest - Reason= - Content={"code":"INVALID_QUERY","details":{"reason":"the field is not available for search","api_name":"Fax"},"message":"Invalid query formed","status":"error"} at...
  3. Jeff Dodge

    3CX Call Lookups are Failing

    I checked on the field status and they are all visible, so I am not sure why this is still happening. Any ideas?
  4. Jeff Dodge

    3CX Call Lookups are Failing

    We have been using 3CX with Zoho for quite awhile and all of a sudden our call lookups are now failing with this error: Server returned a non successful status code - HTTPStatusCode=BadRequest - Reason= - Content={"code":"INVALID_QUERY","details":{"reason":"the field is not available for...
  5. Jeff Dodge

    Grafana Reports are VERY Skewed

    I have all of my data being sent to Google BigData but when I run Grafana reports it's showing that we've had 8435 incoming calls with only 2768 calls answered and I know for a fact we did not get that many phone calls into the system. We are using IVRs, Ring Groups, and Queues to move the...
  6. Jeff Dodge

    Im unable to configure Telnyx Trunk in 3cx for SMS.

    I don't understand why they would remove Telnyx, I have been using Telnyx for years for several of my customers and it works fine. This is very unfortunate. Will Telnyx ever be added in the future?
  7. Jeff Dodge

    Extension using CFD to Play Intro

    Here is my problem. I have several DID's setup that need to play a "Your call is going to be transferred to ,and your call will be recorded" message before the call is actually transferred. So now that the routing for SMS is setup automatically, the text messages will no longer go to the...
  8. Jeff Dodge

    Solved Show call group when inbound call selects IVR option.

    They way I set this up for one of my clients is that I created a Ring Group for each option, name the ring group as what you want to show on the phone and then when someone press 1, it goes to everyone in the ring group and shows where they are coming from. There is also a setting under...
  9. Jeff Dodge

    Allow Second Call from Ring Group to BEEP and Be Answered

    Is there any way to have the 3CX client make a beep sound when another call comes into the Queue. The problem is that we are a dispatch center where one person needs to be able to take multiple calls at a time and the dispatchers work from home. They need to have access to both their...
  10. Jeff Dodge

    A New Frontier in Communications - 3CX StartUP

    I'm very excited. When they said teaser, they were not kidding. :P
  11. Jeff Dodge

    Allow Second Call from Ring Group to BEEP and Be Answered

    Our call dispatchers need to be able to accept multiple calls at once from a ring group. So if they are on a call that came in on a Ring Group and another call comes in, they need to be able to get a notification that there is another call waiting. The phones have 3 Line Positions created and...
  12. Jeff Dodge

    Using CFD for IVR Question

    I'm confused. I am trying to get this to work but I am not sure what to put in the Valid Input "Transfer Call To" box. How do I convert someone hitting 0 to have it go to call group 800 or something... EQUAL("UserInput.Buffer","0") -- how does that expression convert 0 to extension 800...
  13. Jeff Dodge

    Using CFD for IVR Question

    Oh wow! Thank you so much for the help! I'll play with that tomorrow. See, this is why I love 3CX, everyone is so helpful! :P
  14. Jeff Dodge

    Using CFD for IVR Question

    I am trying to use CFD for my IVR menu because I want to be able to transfer to extensions on a remote bridge but I am having trouble with the system calling extensions and options from the same Flow. So, I want 1xx and 4xx to call extensions, but I want option 0 to call a call group 802 for...
  15. Jeff Dodge

    Solved Create App to Allow Calls from Certain Extensions

    I figured it out. I wasn't putting the actions inside of the conditions box in the CFD app. Thanks!
  16. Jeff Dodge

    Solved Create App to Allow Calls from Certain Extensions

    Thanks for that answer! Ok, I guess I failed to explain right. I made extensions that call outbound calls. So for the local police they would call 811 but I only want certain extensions to be able to call that 811 extension. I just don't want someone calling into the IVR and dialing 811...
  17. Jeff Dodge

    Solved Create App to Allow Calls from Certain Extensions

    I am looking for a way to create an app that allows me to have an extension dial an outside number but it's only allowed to be called from specific extensions. So for example, we have 2 phones that are in guard shacks on the grounds and we want them to have easy access to call the local...
  18. Jeff Dodge

    SMS Fails with: Too Many Requests Error

    I have a client using Telnyx to send SMS's to the 3CX system and all of a sudden messaging.3cx.com has stopped allowing our texts to go through and giving me a response of "Too Many Requests". Everything was working fine. They do receive quite a few text messages but not enough to get...
    • Jeff Dodge
    • Thread
    • messaging sms telynx too-many-requests webhook
    • Replies: 1
    • Forum: SMS
  19. Jeff Dodge

    Allow One Phone to Answer Multiple Calls from a Ring Group

    thanks everyone!
  20. Jeff Dodge

    Allow One Phone to Answer Multiple Calls from a Ring Group

    Here's what I am trying to do, please help me to accomplish this... Call comes into the system, we have 2 phones setup that we have in a ring group, they are both at the same desk, one is a Fanvil X210 and the other is a Yealink Cordless. We want them to both ring at the same time when the...
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